I work for a company that handles a lot of different process.
I want everyone to use a common tool to :
- make a request
- follow-up opened requests through the different steps of the process
- write "done job"- or "problem encountered"-like comments
- attach files related to the job
The follow-up makes me think of a bugtracker. The multiple process management makes me think of a BPM-tool.
The issue is that each tool in its category is heavy and complicated, and I'd like the tool to be easy to install, configure and use. (eg. limit forms to "input", "text", "file", limit process to steps and choices, etc.)
Do you know any tool of that kind?
Thanks for your help