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We have several ticket management tools at work... Redmine, Jira, and Oneversion depending on the particular project and so client. I have one todo app I use for both home and work. My problem is how to sync my todo app with the tasks in Redmine, Jira, and Oneversion? Is this possible to do in a practical manner? In other words how do you keep your personal todo app in sync with work task apps? |
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Usually you just have a reference id field in the apps that you can enter the id (or a link sometimes) of the ticket in the other app. You most often do this when you have an internal task tracking system and your customer has another - so the customer raises a ticket for themselves and (hopefully after investigation and escalating it) sends you the problem, you then raise your own ticket in your system and add whatever id, number, or other tracking reference of the customer's ticket. From then on, updating both is a manual task. Updating foreign ticket apps is not really a requirement of a ticketing system.. if it was, you'd just use the other system directly. |
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