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So, the situation is this - my company manages a big (~400 people) closed beta project. We want to implement some kind of issue tracking system that will enable us and the testers to better manage our issues. Right now we encounter tons of duplicate issues, issues that are important but being buried somewhere in the forums, and a lot of knowledge is lost in the process.

What kind of solution is available to improve the current situation but without exposing the entire development process to the beta community?

I would also like to hear about any experience with exposing issue tracking to a community.

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There are dozens of good bug tracking systems in the world. Why wouldn't you use one of them? Why would tracking bugs be any different for a beta vs. a production release? – Justin Cave Mar 4 at 23:25
@JustinCave the difference is the transparency - we don't always want the community (and competition) to see what is our current progress and priorities. Many testers are not employees. – Ohad Mar 4 at 23:36
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@Ohad that is a question of setting up the permissions in the bug tracker so that it has the desired visibility for the external testers and employees. Many bug tracking systems have this functionality. – MichaelT Mar 4 at 23:39

closed as off topic by Justin Cave, Martijn Pieters, World Engineer♦, Dynamic, MichaelT Mar 5 at 1:27

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1 Answer

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A Trello board can be a really simple way to handle this. Maybe too simple, but hey, Trello uses Trello to make Trello with over 1,000,000 users.

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