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I know this isn't about programming but i should learn "Issue Management"

What is Issue Management?

I read Wikipedi page but i don't understand very well.

Can you tell me Issue Management and if there is some product for this subject?

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migrated from stackoverflow.com Feb 9 '11 at 16:28

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Not sure if i understood what you are asking for but are you looking for the tool ? Check bug zlla then http://www.bugzilla.org/ –  Anil Namde Feb 9 '11 at 12:31
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Issue Tracking = Bug/Task tracking. Try bugzilla.com or Atlassian JIRA –  Dennis G Feb 9 '11 at 12:38

2 Answers 2

up vote 2 down vote accepted

Others have already answered what Issue Management is.

For commercial tools, many claim JIRA is the best. We've also had a good experience with Redmine, which is free and open source.

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+1 for Redmine, which has great issue management. –  sevenseacat Feb 10 '11 at 1:11

Issue Management as explained in the link you have given there in an development environment refers to the process of managing any problems / bugs / enhancements that have been logged against a system. These issues are logged by clients / users / testers / developers. The management of this process involves assigning resources to different issues, assigning estimated time, ensuring the retesting of the issues and planning the releases of the fixes.

There are so many issue tracking systems out there. Google PivotalTracker, FogzBugz - they are two examples of issue tracking systems.

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