We have recently polled our company wide wiki users and found out that there are two large groups of users:
- people with lots of knowledge but (who claim they have) no time to document
- people with time but (who claim they have) not enough knowledge worth documenting
Each group covered almost 50% of the users!
How do your companies handle this? That is, how do you encourage your busiest / most knowledgeable people to share their knowledge?