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I wanted to ask the experts what will be the best choice of bug tracking saas for our company.

We need a very user-friendly bug tracking service that will contain basic project management functionality.

The company that I work in develops and designs websites, and in most cases our issues need to be shown visually.

Please help.

[Update]: Our company chose bontq because our manager actually liked its integrated app. I told him to choose fogbugz, just like most of you have recommended, but he's very stubborn :-(

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Ask Joel on that one – Job Apr 13 '11 at 23:12

migrated from stackoverflow.com Mar 25 '11 at 0:37

closed as not constructive by Mark Trapp Jan 26 '12 at 1:23

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7 Answers

up vote 7 down vote

We use FogBugz and the developers are very happy with it for bug tracking and day-to-day usage. It has a lot of nice little features that making using it very easy, like keyboard shortcuts.

FogBugz is a bit lacking in high-level project management features and tracking status outside of their scheduling functionality (ie., you have to use their scheduling/estimation stuff in order to get decent status data). Reports is also very limiting but it seems FB8 specifically addresses that. Lack of a customer portal is also an issue for many people.

We also use FogBugz for other things including customer support and HR. For customer support, there are other applications which provide specialized functionality that FogBugz lacks, but FogBugz can work too.

I've used Jira, YouTrack, ClearQuest, and Bugzilla and would never want to willingly sign up for a project that uses any of them.

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+1 I second that "never on a JIRA project" sentiment! – marc_s Sep 24 '10 at 13:54
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Yes, I don't understand people that Love Jira, because its interface is really scary in my opinion. Thank you for your answer. – Peter Moraru Sep 24 '10 at 14:49
@Peter Moraru, Jira is very good for managers to get information on the status of projects. So managers make the decision to use it despite that it makes the jobs of their developers and testers harder. – Samuel Neff Sep 24 '10 at 16:24
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Huh? i'm a developer and I really like JIRA. Compared to Bugzilla and its crappy UI, it's another world. However, didn't had the pleasure to use FogBugz yet. I'm biased being a Java fanboy... – mhaller Sep 24 '10 at 22:52
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@mhaller, don't try FogBugz. After you do, you won't like JIRA anymore. :-) – Samuel Neff Sep 24 '10 at 23:14
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up vote 2 down vote

I personally like FogBugz, but also use Redmine and Bugzilla. They all do the job.

I would suggest figuring out how much you wish to pay, what platform you want host it on (Windows/Linux/Mac), and which features you need/want. Compare your requirements to what software is available and select that which has the best fit.

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The budget is max. 100$ per month and we need 15-20 users, preferably a cloud-hosted solution. We need test cases, feature tracking, bug tracking and project management out-of-the-box. Thank you for your answer, Bryan. – Peter Moraru Sep 24 '10 at 14:49
up vote 2 down vote

Assembla's bug tracking / issue tracking system is very user friendly (very much like Gmail stars system) and it has great email integration. It's extremely simple to use but can also be expanded to meet different needs.

http://www.assembla.com/features/bug-tracking

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up vote 2 down vote

One of our dev teams used to use JIRA, but have sense went to Fogbugz. Another is trying out Axosoft's OnTime. We have been very happy with both so far.

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up vote 2 down vote

The budget is max. 100$ per month and we need 15-20 users, preferably a cloud-hosted solution. We need test cases, feature tracking, bug tracking and project management out-of-the-box. Thank you for your answer, Bryan. – Peter Moraru Sep 24 '10 at 14:49

Then you want Redmine. test cases can be modelled as a custom tracker (you can relate bugs to them then), feature tracking is out-of-the-box, as is bug tracking and as much project management as you're going to get outside an expensive and nastily un-usable enterprise tool.

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up vote 0 down vote

You can try devZing.com they have hosted Bugzilla or MantisBT with Subversion. The price is definitely in your range.

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up vote 0 down vote

Add CounterSoft Gemini to your list of tools to consider. The VS2010 add-on makes our devs happy -- stopwatch style time recording, integrated screenshot capture.

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