I'm looking for suggestions on whether we should build or are there readymade applications that do the following:
- Allow admins to build a structured workflow of support Q & A, similar to Windows Troubleshooting i.e. when you try one tip, you then get the next one.
- Allow end-users to search and follow the Q & A
We have an existing Liferay portal which we would like to plug in this app to it - is there some suitable app like a CMS which does this? I mean building the structured questions - not just plain content like a wiki.
Open source options are welcome, but I'd like to know of COTS as well.