0
votes
2answers
48 views

Multiple documentation issues in a single bug

It is clearly a bad practice to incorporate several issues in a single bug. It is not convenient, hard to maintain, difficult to keep track of what is done and what is not, etc. But does all this ...
5
votes
4answers
439 views

Where can I turn to if I can't fix a bug?

I am looking for resources to turn to when I don't have the answer for something. I lead a team of software developers. We have been rolling out new software releases on a monthly basis. When there ...
1
vote
4answers
163 views

Encountering the same issue in an application

I've often come across the situation when the same mistake is made in many places in an application. For example, in a web application when the user creates an item and clicks the Add button to save ...
4
votes
3answers
192 views

How to solve installation errors reported by users, on Android?

I've some application on the Google Play, free to download, but I have some people reporting things like: "There has been problem installing on my htc x." How do I help these people? I could ...
23
votes
1answer
3k views

What is an untriaged bug?

I am an undergrad studying Computer Science. When I tried reporting bugs to several projects, I came across the classification untriaged a lot. A web search didn't really explain what this means. ...
14
votes
6answers
1k views

Why not use the word bug instead of exception?

If we refer to exceptions as bugs, why not just call it a bug in the first place instead of an exception? If in the code it's called exception and as soon as it occurs it's called a bug. Then why not ...
18
votes
9answers
2k views

Definition of a Software bug. Blizzard Entertainment insists that my “bug” is not a bug at all. Are they right? [closed]

According to Wikipepdia, A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected ...
6
votes
5answers
276 views

Where to start fixing a complex bug?

I'm trying to solve a complex bug in our codebase , but the problem seems to be coming from a lot of places to the point that i dont know what to change first . do you have any procedure or ...
4
votes
1answer
138 views

Separately tracking software failures and faults

I've recently finished reading a couple of Gerald Weinberg books on Quality Software Management. In them, he strongly recommends that organizations distinguish between software failures (which we ...
1
vote
2answers
782 views

Best practices for cloning bugs

I'm trying to think of a nice and easy way to do this, but I thought I'd run it past some people for a second opinion: Say you've got 8 clients (one project for each customer) and each project ...
6
votes
9answers
3k views

How do you classify bug severity?

At my current job we have Low, Medium, High priority bugs. Low priority bugs are small errors that don't stop shipping or cause real trouble for any user. Medium priority bugs cause some internal ...
7
votes
2answers
93 views

Resources for developers to help them create better bug reports

Are there any good articles or videos available that developers could use to learn to create more informative bug reports? Often times I have to verify cases that were opened by developers where the ...