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2
votes
2answers
103 views

Bug Report System - Getting people to use it

I've built already a bug report system. It looks like this: It is accessed using a secret key combination detected by the JavaScript code. Not hard. It has everything - sends the standard emails to ...
1
vote
1answer
128 views

Is it good practice to analyse who introduced each bug? [duplicate]

I used to analyse performance of programmers in my team by looking at the issues they have closed. Many of the issues are of course bugs. And here another important performance aspect comes - who ...
1
vote
1answer
79 views

How to make sure that reported issues are not caused by wrong credentials or typos of the client? [duplicate]

I have found myself a few times in the situation where a client reports an issue like 'I can no longer login to my account'. Sure enough when trying to login with the client's credentials myself ...
0
votes
4answers
120 views

Not enough information in Bugs / Tickets [duplicate]

I work in a small team of developers that supports several pieces of software that a large multi-site company uses. We use Spiceworks to raise issues and support requests throughout the IT department ...
3
votes
4answers
164 views

Not assigning Bugs to a specific user

My question: Is there a benefit to NOT assigning a Bug to a particular developer? Leaving it to the team as-a-whole? Our department has decided to be more Agile by not assigning Bugs/Defects to ...
5
votes
6answers
399 views

Is it good practice to put bug analysis and fix code in bug report?

When I fix a bug I mention briefly what was the issue and in which revision its fixed. But this way nobody would know how much tricky the issue was and how much effort went in analysis and findings. ...
25
votes
4answers
1k views

Why it is not recommended to post several defects in the same issue / ticket?

I am not sure if this is the place to ask the following conceptual question (Stackoverflow is definitely not). I saw this question in a multiple choice exam (single answer), similar to the ISTQB ...
9
votes
1answer
217 views

Avoiding duplicate bug reports

I use Linux and other open source software in my home. As I'm not a professional coder, I usually report bugs to developers as my skills are not enough to solve problems on my own. What kind of ...
3
votes
7answers
451 views

Is it a bug or a task when something doesn't work, yet, in development process

We usually have this dilemma in our team. Sometimes, in order to implement a task or a story we find out that the system must be in a specific state. For example, a specific system configuration has ...
8
votes
5answers
419 views

Steps to maintain a good bug database

Maintaining bug database is an important for every project. I am used to store the followings at bug database Issue date time Who is assigned to Whether it has been solved or not If solved then, ...
3
votes
1answer
325 views

Best practice for marking a bug as resolved in Bugzilla ?

I am wondering what is the best way to handle the situation of marking a bug as resolved and providing a version of component/product in which this fix can be found. Context For a project I am ...
533
votes
32answers
104k views

My boss decided to add a “person to blame” field to every bug report. How can I convince him that it's a bad idea?

In one of the latest "WTF" moves, my boss decided that adding a "Person To Blame" field to our bug tracking template will increase accountability (although we already have a way of tying bugs to ...
10
votes
6answers
440 views

Whose responsibility is a bug fix patch?

A situation that has arisen several times in open source projects goes like this: I notice a bug in our deployment, and figure out a quick hack patch. (For example, simply commenting out code that ...
27
votes
6answers
913 views

Why could citing bug IDs in patch notes be considered a bad practice?

Based on a comment and subsequent upvotes from Bug reopen vs. new: Citing bug IDs in patch notes is just.. very unfriendly. – Krelp It appears at least some people feel that referencing bug IDs ...
12
votes
3answers
576 views

Bugs that can be avoided with coding standards

I am looking for statistics (or estimations) that backup the claim that coding standards help reduce bugs. Hard-numbers would be nice, although I haven't had much look finding any. I've even looked ...
22
votes
6answers
738 views

Getting users to write decent and useful bug reports

Does anyone know a good way to get users to write a semi-decent (read: useful) bug report? We wanted to put up something that would make sense to most users (be easy to read and understand), yet give ...
18
votes
9answers
2k views

Definition of a Software bug. Blizzard Entertainment insists that my “bug” is not a bug at all. Are they right? [closed]

According to Wikipepdia, A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected ...
2
votes
2answers
128 views

Submit issue, pull request, or both for a very small fix?

I've made a 4-line bug fix to a minor issue in a library on github. The project is actively maintained with changes every few days. What is the ideal way to submit a fix that small? Is it to fork, ...
2
votes
3answers
259 views

Reaction time of big companies to bug reports

I have submitted a bug report over a month ago to one of the biggest software companies about one of their flagship development products (I deliberately not include any more details about this bug ...
2
votes
2answers
178 views

Crash and error report to developer [from user perspective]: Some questions

I have some questions regarding whether to crash or report errors to the user. We are developing a web site and mobile clients in which we allow our users to report any bugs and crashes through ...
10
votes
5answers
460 views

How to report a bug to developers? A programmers quest to educated on bug reporting

I'm hoping to get some tips and advice on how to educate the rest of the company on how to submit proper bug reports. Currently we get tickets like: When I click this link I get a 404. (They ...