Questions regarding interactions with clients, including aspects of contract negotiation, requirements analysis, development, and maintenance.

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0
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0answers
62 views

Whose responsibility (in term of finances) are regression bugs?

Let's have a scenario like this: There is a medium-size project and you are assigned to it to add new features. The project does not have unit tests or dedicated QA person. You are the one who has to ...
2
votes
1answer
147 views

how to filter 'must-have' requirements from 'nice-to-have' requirements [duplicate]

In building a software from scratch, there is necessity to conduct detailed needs assessment and find out what the clients/stakeholders really need. When interviewing the end-users, organizing ...
16
votes
11answers
570 views

How to teach your users/customers to send better error descriptions

I often have to deal with customers or users which are reporting errors in applications. Most of the time their content is something useless as ERROR!!! x does not work without much more ...
1
vote
2answers
203 views

When should one give source code to a client?

I am a member of a small team who developed software to control the hardware of a robotic device. Now the customer demands to see our commercial code. Our promise was just to develop the software ...
5
votes
1answer
399 views

Terminating a freelance contract before completion [closed]

I've been building a large web application for a company. Initially the project owner appointed a Graphic/Web designer to complete all design/front end works. Me and who ever I bring in to complete ...
0
votes
1answer
68 views

What do I benchmark before updating a web site?

I am volunteering my time to update a website for a local business. The current website they have is not up to date and it fails quite a few "web tests". For example, the pages are too large, the ...
0
votes
2answers
135 views

Who should provide the Requirement doc / SRS? [duplicate]

I am creating a Mobile application (CRM) for another software company. They told me they need these these stuff from here and there, within 15-30 minutes. But they never provided a detailed client ...
7
votes
9answers
1k views

How to answer “When will it be done?”

We all have it, problems that prove difficult to fix and working out a fix through obscure code and bizarre unexpected functionality. Slowly, logically working your way through trying to find ...
4
votes
3answers
403 views

Should we be completely honest to our clients about a time frame for a project?

I have been having this experience for sometime now, when a client needs a software product and contacts me, the client usually wants to know the time frame on which this product will be accomplished. ...
5
votes
5answers
768 views

How to avoid micro management from a client? [Design Job]

Hello fellow designers, I need your help yet again. As you all know from my last question that I am new to the design industry (and a recent graduate). This is turning out to be an obstacle in my ...
12
votes
3answers
283 views

How to educate business managers on the complexity of adding new features? [duplicate]

We maintain a web application for a client who demands that new features be added at a breakneck pace. We've done our best to keep up with their demands, and as a result the code base has grown ...
8
votes
2answers
352 views

Is there a canonical source supporting “all-surrogates”?

Background The "all-PK-must-be-surrogates" approach is not present in Codd's Relational Model or any SQL Standard (ANSI, ISO or other). Canonical books seems to elude this restrictions too. ...
17
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4answers
2k views

How to tell client I no longer want to work on his project

This is probably going to sound messed up, but here it goes. I've been working on a project for a client for a while now. I wasn't given any details except for "It has to be an XYZ plugin and ...
14
votes
2answers
433 views

Pair programming business logic with a non-IT person

Have you had any experience in which a non-IT person works with a programmer during the coding process? It's like pair programming, but one person is a non-IT person that knows a lot about the ...
0
votes
2answers
290 views

How do I explain the value of refactoring to stakeholders? [duplicate]

How do I convince project managers, product owners, business analysts, clients and various other stakeholders that refactoring is a worthwhile and productive part of the development process? As ...
5
votes
5answers
445 views

Should Cross browser testing be explicitly mentioned in the scope of a project?

I do freelance web development and front end dev is not my strongest point. This question came to me in my recent fixed bid project. Nowadays we use Jquery and Bootstrap and these take care of lots ...
4
votes
2answers
606 views

Important Questions to ask Client at Briefing (Web Development) [closed]

I am just moving into freelancing (my primary sector will be web design / web development). I've got a few projects for friends as well as one or two 'professional' projects in the pipeline. I would ...
0
votes
0answers
47 views

Buggy System Management [duplicate]

Recently I acquired support for an existing live system. The system is so BUGGY and every single change would break something else. I am struggling to manage my time/effort between adding new ...
21
votes
6answers
692 views

Getting users to write decent and useful bug reports

Does anyone know a good way to get users to write a semi-decent (read: useful) bug report? We wanted to put up something that would make sense to most users (be easy to read and understand), yet give ...
4
votes
3answers
4k views

Examples and resources for writing a development proposal for a client [closed]

We're looking into our processes and client relationships at work and part of this is creating a standardised template for our development proposals that we send to clients. The development areas we ...
122
votes
15answers
8k views

Demonstrate bad code to client?

A client has asked me to do a redesign of their website, an ASP.NET Webforms application that was developed by another consultant. It seemed like a relatively straightforward job, but after looking at ...
3
votes
5answers
986 views

If I hire you for “a day”, how many hours are expected? [closed]

I've seen a lot of advice for freelance programmers which advocates quoting your rates in periods of a minimum of one day. That means that when someone asks your rate, you would say "$500 per day" ...
4
votes
8answers
354 views

How can I give my client “full access” to their PHP application's MySQL database?

I am building a PHP application for a client and I'm seriously considering WordPress or a simple framework that will allow me to quickly build out features like forums, etc. However, the client is ...
4
votes
7answers
346 views

Large enterprise application - clients wish to use duplicate e-mails addresses?

I'd like to know people's opinions, reactions to clients and technical work arounds (if applicable), to the issue of an enterprise application where a client wishes to use duplicate e-mail addresses? ...
14
votes
7answers
2k views

How to break the “php is a bad language” paradigm? [closed]

PHP is not a bad language (or at least not as bad as some may suggest). I had teachers that didn't even know PHP was object oriented until I told them. I've had clients that immediately distrust us ...
18
votes
8answers
2k views

My client wants me to add background music to a site. How do I tell them this is a terrible idea?

I'm having a rather Oatmealesque experience with a particular client's website. The latest 'feature' they have requested is that background music play automatically when the site loads. What should I ...
7
votes
4answers
1k views

To refund or not to refund this client? [closed]

I'd really appreciate your advice on an ongoing project. I presented my client with a proposal and design samples which he approved, and he paid in full instead of the 50% upfront deposit as I'd ...
-1
votes
1answer
166 views

What topics do I need to study for *web* client server programming? [closed]

I know about client server programming through sockets in C/C++. What topics do I need to study for website related client server programming? The database which we'll be using will be either MySQL ...
8
votes
2answers
416 views

I think client's project will be a flop; should I discuss with him? [closed]

I have a meeting with a prospective client tomorrow for a certain e-commerce project he wants to commission. I had an overview of it over the phone and from what I understand there are gazillion such ...
15
votes
9answers
873 views

How to convince a non-technical client that their application spec needs to be simplified?

Often times I am faced with the situation where a new client comes to me with an application that has literally 100s of unnecessary features and it is quite clear that things need to be drastically ...
9
votes
5answers
435 views

Charging by the hour/project [closed]

This is related to a question I asked earlier - How to end a relationship with a client without pissing them off? What are your obligations when charging by the hour vs charging by project? If you ...
23
votes
12answers
2k views

Where to find clients? [closed]

My main area: web development. Of course, I don't expect anybody give away their 'gold mine' or whatever but I am struggling to see where I should be advertising my services. I have one other ...
2
votes
4answers
700 views

The different types of CMS - Pros and cons [closed]

As I understand it, there are three different "types" of CMS: Proprietary: A CMS built and owned by a company, and altered to meet a client's needs. Open-Source: An open/free version of the above. ...
14
votes
7answers
2k views

What to do when client have unrealistic expectations? [closed]

I've been working on a project for the past six months at a client site since they require data confidentiality and didn't want us to work at our own office. When I showed up alone to this client ...
2
votes
1answer
679 views

What individual needs to be aware when signing a NDA with client? [closed]

I am very new to IT industry and have no prior experience. However I came into contact with a party who is gear to build a mobile application. But, they want me to sign NDA (No Disclosure Agreement). ...
3
votes
8answers
2k views

Should I pay my developers for bugs fixes for a project or work that's still in progress?

We are working with a group of developers on a project. The project is still in progress (not completed) and these developers charge us for time spent on fixing bugs on codes that were not written ...
17
votes
9answers
12k views

Why almost no webpages hash passwords in the client before submitting (and hashing them again on the server), as to “protect” against password reuse?

Relevant XKCD There are many sites on the Internet that require login information, and the only way to protect against password reusing is the "promise" that the passwords are hashed on the server, ...
12
votes
7answers
3k views

Will HTML5/JS Eventually Replace All Client Side Languages? [closed]

I'm just wondering about the future of it all. IMHO, there are 4 forces that define where technology goes: Microsoft, Apple, Google, Adobe. It looks like in Apple's iPhone/iPad iADs can now be ...
3
votes
1answer
1k views

mysql, one connection vs multiple

On nodejs with node-mysql, should I create one connection for the service like this: var client = mysql.createClient({ user: 'user', password: 'pass' }); // Create a new mysql Client ...
4
votes
5answers
460 views

What to charge for a ready-built piece of software?

Recently I was contacted by someone interested buying a piece of software that I wrote to automate a process. The 'client' knows little about the program, except what it outputs and how easy it is to ...
10
votes
9answers
930 views

Is it a responsibility of the software developer to understand what the customer meant with his request?

Kind of a yes / no question and why? Is it the responsibility of the software developer to understand what the customer meant with his/her request or is it the responsibility of the customer to ...
8
votes
7answers
377 views

Choosing a rate to charge a client for training their programmer

We've been put in a bit of a difficult situation and I'm trying to figure out the best way to deal with it and how to charge for it. We've built a custom web app for a customer and I've been ...
2
votes
2answers
268 views

How can I effectively discuss language limitations with a client?

I would like to know the ideas that are being used for explaining to the client the limitations of the language used for enhancement of the existing project. Given a scenario was that the project ...
18
votes
10answers
824 views

Dealing with change requests from clients for an old system that only take 5 minutes to implement [duplicate]

Possible Duplicate: How should I charge for programming things which take two minutes to fix? On some systems I created, every now and then I get tiny change requests from clients that are ...
4
votes
3answers
131 views

Transitioning from being a bespoke development to a COTS development house

Currently one of the major applications that our organisation produces would be regarded as bespoke software as it is specifically designed for one specific client organisation. However, we have ...
5
votes
5answers
282 views

Relation between developers and clients

I'm currently working in a small company that its taking care of implementing lots of systems, most of them for goverment institutions, in witch it generally means taking software developted 20 years ...
0
votes
2answers
255 views

Is it OK for me to suggest ready-made scripts to a programmer? If so, how can I do it without offending him/her? [closed]

Is it ok to suggest pre-built scripts from a place like codecanyon to a programmer who is building a startup web app? Or is it more likely to offend? I don't expect that a whole web app could be ...
1
vote
2answers
304 views

How do I “hand over the keys” to a webserver I'm hosting? [closed]

I only have a verbal hosting agreement in place with a customer. Unfortunately the relationship has deteriorated to the point of no return, and I'd like to end the hosting agreement and hand them ...
1
vote
2answers
747 views

Can a client sue you for “broken” software if you're a contractor paid hourly? [closed]

I've been working for a client for over a year and a half at an hourly rate. He's been pretty happy with the work thus far, and he has paid all invoices without objection, but his business has ...
5
votes
4answers
447 views

How much documentation should a client expect from a one-man team?

I work for a small electronics and support software company that just recently got a contract with a large company that's very strict on documentation (I do the support software, essentially Windows ...