Questions regarding interactions with clients, including aspects of contract negotiation, requirements analysis, development, and maintenance.

learn more… | top users | synonyms (1)

31
votes
7answers
3k views

Who should pay for fixes/bugs? [closed]

So I just started freelancing both in desktop/web development and this client who already accepted my work, and payed me keeps coming back at me each time he finds a bug etc. And I have found myself ...
4
votes
3answers
5k views

Examples and resources for writing a development proposal for a client [closed]

We're looking into our processes and client relationships at work and part of this is creating a standardised template for our development proposals that we send to clients. The development areas we ...
4
votes
2answers
206 views

Client Request Explanation of “Benefits” as part of consulting fee

I gave my rate to my client with a simple breakdown as requested. I listed out the components of my rate: Salary Benefits Overhead (tax, suppliers, etc etc) The client is ok with 1) and 3) But ...
5
votes
4answers
963 views

What to charge for a ready-built piece of software? [closed]

Recently I was contacted by someone interested buying a piece of software that I wrote to automate a process. The 'client' knows little about the program, except what it outputs and how easy it is to ...
-1
votes
1answer
23 views

How to help you client into making better requirements for you? [duplicate]

One of the most difficult and critical part of a project is to get good requirements from your client (internal or otherwise). I understand by 'good requirement' one that is not so high-level that's ...
16
votes
7answers
3k views

What to do when client have unrealistic expectations? [closed]

I've been working on a project for the past six months at a client site since they require data confidentiality and didn't want us to work at our own office. When I showed up alone to this client ...
1
vote
1answer
116 views

How do you deal with clients who cannot wait for a feature to exist? [duplicate]

I'm maintaining a legacy application that interacts with an ERP. The ERP has a lot of cool features. One goal of the legacy application is to store preparatory data to be sent to the ERP, but also ...
2
votes
1answer
137 views

How to work with a messy codebase and client [duplicate]

A client came to me with some features he wanted implementing. Easy enough to do what he asked. He paid me, I agreed to start on the start date and finish in 3 weeks. The code base is a disaster. It ...
26
votes
8answers
23k views

Why almost no webpages hash passwords in the client before submitting (and hashing them again on the server), as to “protect” against password reuse?

Relevant XKCD There are many sites on the Internet that require login information, and the only way to protect against password reusing is the "promise" that the passwords are hashed on the server, ...
7
votes
4answers
932 views

Is there something as a bug-free application? [duplicate]

We are developing an application that goes through many testers before reaching our client. Finally, when it reaches the client, they find some more bugs and report to us, and this has become a ...
1
vote
2answers
101 views

How to solicit new product recommendations from existing clients?

My company is working on developing a new product that is similar (but larger in scope) than our existing, primary application. It will incorporate most of the functionality of our current application ...
6
votes
3answers
581 views

How to deal with clients that only gives you huge flow of “how to do this”, but can't say “what and why” they need? [duplicate]

Sometimes I have clients that from start gives you huge flow of words about "how task should be done in details", like "you must use SQL Server here", "should do this in do-while-loop", "should make ...
0
votes
2answers
77 views

How do I handle a spam server invalidating my tokens?

Our web application sends a one-time use generated token, in the form of an URL, to clients who forget their passwords. This works except for the case where the client is sitting behind another server ...
2
votes
3answers
380 views

Should I put my company in the footer of the site of a client? [closed]

I am a web developer and I am wondering if I should put my company's name in the footer of my client's websites. I am doing this since I began and never had anyone asking if I would remove it. So I ...
3
votes
0answers
94 views

Can I use Agile even when the client doesn't want to participate? [duplicate]

Your client/user declares he has absolutely no intention of being available frequently throughout a project, just enough to say "I want the application to do this" and answer a few questions every ...
0
votes
2answers
85 views

How to manage client expectations when working with a BDD type framework? [closed]

I've recently been investigating SpecFlow and can see the value of it for writing client/stateholder specs which can show a feature's progress however I'm nervous of introducing them to a client... ...
3
votes
4answers
169 views

Recording unstructured suggestions and feedback in an issue tracker?

I'd like to advocate the use of issue-tracking software within an organisation that currently does not use it. But there's one aspect of their situation for which I'm unsure of what to suggest: their ...
2
votes
2answers
215 views

How do you deal with clients asking for manual data edits in the database? [duplicate]

I've recently started working on a legacy application that frankly doesn't do all that it should. It's lacking a lot of features, has barely any administration capacities and doesn't check half the ...
6
votes
11answers
1k views

How much should Developers interact with Clients? [closed]

A philosophical discussion has come up in my department that I'd like p.se's opinion on. We're a 6 person development department inside a 60 person IT shop. All other departments are growing FAST, and ...
2
votes
1answer
164 views

How do you get relevant and useful information out of a client in regards to a job? [duplicate]

A brief background on this specific question: After meeting with a client and hearing all of their requests, requirements, and other comments about a specific software job, planning out the ...
-1
votes
1answer
78 views

What specifications in software development are relevant to the clients? [closed]

Say your company develops software, and a client wants you to handle their development. It just so happens, that they have their own IT-team, but it is fully tied up, so they outsource to you. The ...
3
votes
1answer
800 views

how to filter 'must-have' requirements from 'nice-to-have' requirements [duplicate]

In building a software from scratch, there is necessity to conduct detailed needs assessment and find out what the clients/stakeholders really need. When interviewing the end-users, organizing ...
16
votes
11answers
594 views

How to teach your users/customers to send better error descriptions

I often have to deal with customers or users which are reporting errors in applications. Most of the time their content is something useless as ERROR!!! x does not work without much more ...
0
votes
2answers
546 views

When should one give source code to a client? [closed]

I am a member of a small team who developed software to control the hardware of a robotic device. Now the customer demands to see our commercial code. Our promise was just to develop the software ...
5
votes
1answer
2k views

Terminating a freelance contract before completion [closed]

I've been building a large web application for a company. Initially the project owner appointed a Graphic/Web designer to complete all design/front end works. Me and who ever I bring in to complete ...
0
votes
1answer
90 views

What do I benchmark before updating a web site? [closed]

I am volunteering my time to update a website for a local business. The current website they have is not up to date and it fails quite a few "web tests". For example, the pages are too large, the ...
0
votes
2answers
208 views

Who should provide the Requirement doc / SRS? [duplicate]

I am creating a Mobile application (CRM) for another software company. They told me they need these these stuff from here and there, within 15-30 minutes. But they never provided a detailed client ...
8
votes
9answers
3k views

How to answer “When will it be done?”

We all have it, problems that prove difficult to fix and working out a fix through obscure code and bizarre unexpected functionality. Slowly, logically working your way through trying to find ...
4
votes
3answers
511 views

Should we be completely honest to our clients about a time frame for a project?

I have been having this experience for sometime now, when a client needs a software product and contacts me, the client usually wants to know the time frame on which this product will be accomplished. ...
5
votes
5answers
989 views

How to avoid micro management from a client? [Design Job]

Hello fellow designers, I need your help yet again. As you all know from my last question that I am new to the design industry (and a recent graduate). This is turning out to be an obstacle in my ...
13
votes
3answers
384 views

How to educate business managers on the complexity of adding new features? [duplicate]

We maintain a web application for a client who demands that new features be added at a breakneck pace. We've done our best to keep up with their demands, and as a result the code base has grown ...
7
votes
2answers
418 views

Is there a canonical source supporting “all-surrogates”?

Background The "all-PK-must-be-surrogates" approach is not present in Codd's Relational Model or any SQL Standard (ANSI, ISO or other). Canonical books seems to elude this restrictions too. ...
17
votes
4answers
3k views

How to tell client I no longer want to work on his project

This is probably going to sound messed up, but here it goes. I've been working on a project for a client for a while now. I wasn't given any details except for "It has to be an XYZ plugin and ...
14
votes
2answers
475 views

Pair programming business logic with a non-IT person [closed]

Have you had any experience in which a non-IT person works with a programmer during the coding process? It's like pair programming, but one person is a non-IT person that knows a lot about the ...
0
votes
2answers
511 views

How do I explain the value of refactoring to stakeholders? [duplicate]

How do I convince project managers, product owners, business analysts, clients and various other stakeholders that refactoring is a worthwhile and productive part of the development process? As ...
5
votes
5answers
681 views

Should Cross browser testing be explicitly mentioned in the scope of a project?

I do freelance web development and front end dev is not my strongest point. This question came to me in my recent fixed bid project. Nowadays we use Jquery and Bootstrap and these take care of lots ...
4
votes
2answers
865 views

Important Questions to ask Client at Briefing (Web Development) [closed]

I am just moving into freelancing (my primary sector will be web design / web development). I've got a few projects for friends as well as one or two 'professional' projects in the pipeline. I would ...
27
votes
6answers
1k views

Getting users to write decent and useful bug reports

Does anyone know a good way to get users to write a semi-decent (read: useful) bug report? We wanted to put up something that would make sense to most users (be easy to read and understand), yet give ...
121
votes
15answers
9k views

Demonstrate bad code to client?

A client has asked me to do a redesign of their website, an ASP.NET Webforms application that was developed by another consultant. It seemed like a relatively straightforward job, but after looking at ...
3
votes
5answers
2k views

If I hire you for “a day”, how many hours are expected? [closed]

I've seen a lot of advice for freelance programmers which advocates quoting your rates in periods of a minimum of one day. That means that when someone asks your rate, you would say "$500 per day" ...
5
votes
8answers
403 views

How can I give my client “full access” to their PHP application's MySQL database?

I am building a PHP application for a client and I'm seriously considering WordPress or a simple framework that will allow me to quickly build out features like forums, etc. However, the client is ...
4
votes
7answers
357 views

Large enterprise application - clients wish to use duplicate e-mails addresses?

I'd like to know people's opinions, reactions to clients and technical work arounds (if applicable), to the issue of an enterprise application where a client wishes to use duplicate e-mail addresses? ...
15
votes
7answers
4k views

How to break the “php is a bad language” paradigm? [closed]

PHP is not a bad language (or at least not as bad as some may suggest). I had teachers that didn't even know PHP was object oriented until I told them. I've had clients that immediately distrust us ...
17
votes
8answers
2k views

My client wants me to add background music to a site. How do I tell them this is a terrible idea? [closed]

I'm having a rather Oatmealesque experience with a particular client's website. The latest 'feature' they have requested is that background music play automatically when the site loads. What should I ...
8
votes
4answers
2k views

To refund or not to refund this client? [closed]

I'd really appreciate your advice on an ongoing project. I presented my client with a proposal and design samples which he approved, and he paid in full instead of the 50% upfront deposit as I'd ...
8
votes
2answers
424 views

I think client's project will be a flop; should I discuss with him? [closed]

I have a meeting with a prospective client tomorrow for a certain e-commerce project he wants to commission. I had an overview of it over the phone and from what I understand there are gazillion such ...
15
votes
9answers
1k views

How to convince a non-technical client that their application spec needs to be simplified?

Often times I am faced with the situation where a new client comes to me with an application that has literally 100s of unnecessary features and it is quite clear that things need to be drastically ...
9
votes
5answers
480 views

Charging by the hour/project [closed]

This is related to a question I asked earlier - How to end a relationship with a client without pissing them off? What are your obligations when charging by the hour vs charging by project? If you ...
28
votes
12answers
3k views

Where to find clients? [closed]

My main area: web development. Of course, I don't expect anybody give away their 'gold mine' or whatever but I am struggling to see where I should be advertising my services. I have one other ...
2
votes
4answers
982 views

The different types of CMS - Pros and cons [closed]

As I understand it, there are three different "types" of CMS: Proprietary: A CMS built and owned by a company, and altered to meet a client's needs. Open-Source: An open/free version of the above. ...