45
votes
4answers
4k views

Why do some big projects, like Git and Debian, only use a mailing list and not an issue tracker?

Bug tracker for any decent sized project seem like a bit of a no-brainer to me - it makes it really easy to organise hundreds or thousands issues, without issues colliding or getting mixed up. So ...
5
votes
3answers
412 views

Responding to end users about bugs they found

I have an issue tracking system, but sometimes users report bugs directly to me in an email. If I'm responding to a bug report in an email, what's a good etiquette to use? Do I thank them for ...
4
votes
6answers
148 views

How to log configuration or code behaviour changes in non-disruptive way

We've probably all been in the situation where you'd like to alert your team members to some change ("I changed X, so now it's running every hour instead of every day"). But the change is non-urgent, ...
54
votes
12answers
3k views

Why do programmers still use mailing lists? [duplicate]

Why do many open source projects collaborate primarily through mailing lists rather than through, say, forums? I may be ignorant in my assessment, but I, along with my communication teacher, think ...
14
votes
5answers
930 views

How to improve my email communication

Paraphrase of an email I sent to a colleague I noticed a problem with System A. I have determined that it is not caused by X. I suspect that it is being caused by Y. (since you are in ...