2
votes
3answers
287 views

What techniques should be used to ensure clear communication from the customer?

Some customers use terms from the domain language interchangably and incorrectly. This has, on several occassions, lead to an implementation of a feature in a way that was not desired by the customer. ...
4
votes
7answers
1k views

What do you call a customer's customer in a specification document, use case, or scenario?

My team and I develop software that our customers will use to interact with their customers. Additionally, we also eat our own dogfood and use the software ourselves to interact with our customers. ...