4
votes
4answers
106 views

What features are helpful when performing remote debugging / diagnostics?

Obviously, the easiest way to solve a bug is to be able to reproduce it in-house. However, sometimes that is not practical. For starters, users are often not very good at providing you with useful ...
5
votes
8answers
344 views

How do you check bugs on your client's PC's?

It seems like there are a plethora of methods for dialing in and checking out what's going on on a client's PC. But they seem to boil down to just 2. Dialing in and checking it out with VNC and ...