53
votes
14answers
3k views

Is it reasonable to insist on reproducing every defect before diagnosing and fixing it?

I work for a software product company. We have large enterprise customers who implement our product and we provide support to them. For example, if there is a defect, we provide patches, etc. In other ...
1
vote
5answers
941 views

How can QA prevent defects?

Also according to Software Testing By Srinisvasan Desikan, Gopalaswamy Ramesh or ISTQB text books. Quality assurance is e.g. reviewing products, inspections, walkthroughs to see if all standards are ...
1
vote
2answers
172 views

Severity and relation to occurence - priority?

I have been browsing through some webpages related to testing and found one dealing with the metrics of testing. It says: The severity level of a defect indicates the potential business impact ...
5
votes
4answers
2k views

Managing UAT / Defect and Bug raising

I'm looking for assistance in figuring out the best approach to managing User Acceptance Testing (UAT) and how users raise defects/bugs - I've been in the situation before of having to deal with a ...