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64
votes
17answers
5k views

Is it reasonable to insist on reproducing every defect before diagnosing and fixing it?

I work for a software product company. We have large enterprise customers who implement our product and we provide support to them. For example, if there is a defect, we provide patches, etc. In other ...
4
votes
5answers
199 views

What is the difference expected but not desired behavior and a software bug

Recently I asked this question. As commented in the answer by someone who sounds like a numPy developer, this behavior is clearly not desired. The issue posted was closed stating that this is ...
10
votes
6answers
767 views

Why do we need both Priority and Severity?

I understand what they determine but is it really useful to assign those to issues found? I mean, it is either required to fixed quickly or not. I know how to set them, categorize them etc. I know ...
15
votes
3answers
2k views

How to deal with a bug which seems to have fixed itself? [closed]

I'm a web application developer for an internal system. A user reports that there's a bug. The bug was that some words could not be displayed. The report contains a screen capture which clearly show ...
5
votes
4answers
501 views

verify a defect is a production defect or not

As a QA person, I always believe that a defect should have all the steps needed for anyone fixing it to be able to reproduce it. however, is it crazy to think that every defect QA opens need to be ...
7
votes
6answers
345 views

Do Agile projects use abbreviated defect reporting? [closed]

I'm accustomed to relatively rigid defect reporting, something like this. Steps to reproduce: 1. Access customer manager for user Test01 2. Check "User must change password" and click Apply 3. Access ...
1
vote
5answers
2k views

How can QA prevent defects?

Also according to Software Testing By Srinisvasan Desikan, Gopalaswamy Ramesh or ISTQB text books. Quality assurance is e.g. reviewing products, inspections, walkthroughs to see if all standards are ...
1
vote
1answer
699 views

Tex and Absence of bugs [duplicate]

I have been reading a lot lately and I have come across articles in which people make the 'grand' assertions that there are no bugs in the Tex program by donald knuth. Is this in any way possible and ...
6
votes
4answers
3k views

Managing UAT / Defect and Bug raising

I'm looking for assistance in figuring out the best approach to managing User Acceptance Testing (UAT) and how users raise defects/bugs - I've been in the situation before of having to deal with a ...
1
vote
5answers
2k views

User Acceptance Testing Defect Classification when developing for an outside client

I am involved in a large development project in which we (a very small start up) are developing for an outside client (a very large company). We recently received their first output from UAT testing ...
1
vote
2answers
236 views

Severity and relation to occurence - priority?

I have been browsing through some webpages related to testing and found one dealing with the metrics of testing. It says: The severity level of a defect indicates the potential business impact ...
2
votes
1answer
1k views

Any suggested approaches to track bugs/defects?

What is the best way to track defect sources in tfs? We have various teams for a project like the vulnerability team, the customer, pre-sales, etc. We give a build and these teams independently test ...
6
votes
3answers
5k views

Can defect containment metrics be readily applied at an organizational level when there is only a consistant organizational process framework?

Defect containment metrics, such as total defect containment effectiveness (TDCE) and phase containment effectiveness (PCE), can be used to give a good indicator of the quality of the process. TDCE ...
5
votes
3answers
315 views

How to deal with the trail of bugs?

Every release, our trail of bugs keeps on increasing. These are valid bugs however, we also have to write new features to stay in the competition. Also, those features will be more used than the ...
4
votes
6answers
178 views

Is issue (bug and feature) count a good measure of a project?

One of the projects I work on is measured by number of issues. Management has given arbitrary (as far as I can tell) measurements that we need to have no more than X number of bugs and Y number of ...