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53
votes
14answers
3k views

Is it reasonable to insist on reproducing every defect before diagnosing and fixing it?

I work for a software product company. We have large enterprise customers who implement our product and we provide support to them. For example, if there is a defect, we provide patches, etc. In other ...
6
votes
3answers
2k views

Can defect containment metrics be readily applied at an organizational level when there is only a consistant organizational process framework?

Defect containment metrics, such as total defect containment effectiveness (TDCE) and phase containment effectiveness (PCE), can be used to give a good indicator of the quality of the process. TDCE ...
5
votes
3answers
301 views

How to deal with the trail of bugs?

Every release, our trail of bugs keeps on increasing. These are valid bugs however, we also have to write new features to stay in the competition. Also, those features will be more used than the ...
5
votes
4answers
2k views

Managing UAT / Defect and Bug raising

I'm looking for assistance in figuring out the best approach to managing User Acceptance Testing (UAT) and how users raise defects/bugs - I've been in the situation before of having to deal with a ...
3
votes
6answers
162 views

Is issue (bug and feature) count a good measure of a project?

One of the projects I work on is measured by number of issues. Management has given arbitrary (as far as I can tell) measurements that we need to have no more than X number of bugs and Y number of ...
2
votes
1answer
739 views

Any suggested approaches to track bugs/defects?

What is the best way to track defect sources in tfs? We have various teams for a project like the vulnerability team, the customer, pre-sales, etc. We give a build and these teams independently test ...
1
vote
5answers
851 views

How can QA prevent defects?

Also according to Software Testing By Srinisvasan Desikan, Gopalaswamy Ramesh or ISTQB text books. Quality assurance is e.g. reviewing products, inspections, walkthroughs to see if all standards are ...
1
vote
5answers
968 views

User Acceptance Testing Defect Classification when developing for an outside client

I am involved in a large development project in which we (a very small start up) are developing for an outside client (a very large company). We recently received their first output from UAT testing ...
1
vote
1answer
226 views

Tex and Absence of bugs [duplicate]

I have been reading a lot lately and I have come across articles in which people make the 'grand' assertions that there are no bugs in the Tex program by donald knuth. Is this in any way possible and ...
1
vote
2answers
164 views

Severity and relation to occurence - priority?

I have been browsing through some webpages related to testing and found one dealing with the metrics of testing. It says: The severity level of a defect indicates the potential business impact ...
0
votes
0answers
68 views

Is is reasonable to be asked to record defect culpability? [duplicate]

I fear this question is going to send shivers down the spine, and/or instinctive anathema of the very thought... Basically: has anyone ever been asked to diagnose and assign individual culpability to ...