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19
votes
5answers
864 views

How to handle this unfortunately non hypothetical situation with end-users?

I work in a medium sized company but with a very small IT force. Last year (2011), I wrote an application that is very popular with a large group of end-users. We hit a deadline at the end of last ...
13
votes
7answers
622 views

How does agile work when replacing a working system?

In an ideal Agile world, you quickly build a small, but useful subset of the desired end system, and give it to users. They're excited, because it's useful, they start using it and give feedback. You ...
8
votes
10answers
829 views

What are some good End-User Programming solutions you have seen? [closed]

End-User Programming is where regular end users, i.e. non-programmers, are able to customize a program, or create a new one, with minimal training or instruction. App Inventor for Android is one ...
8
votes
3answers
219 views

Providing users with program revision history information?

One limitation of a program that I maintain is that the end-users often don't know what changes have been made. To remedy this I would like to show my users a simplified list of changes made to their ...
8
votes
5answers
2k views

Good references for End User documentation examples and advise [closed]

Our in house software has been used for many users and the training department asked us for any tips of end user documentation format. Does any know where can I find good examples of software end ...
6
votes
2answers
143 views

How to keep user's guide in lockstep with branches for a non-developer?

Our current user's guide is built using asciidoc. The documentation is managed by a non-technical person, but we keep the source text files as well as generated HTML in source control. Issues arise ...
6
votes
4answers
431 views

How to categorise information in end-user documentation?

One of the greatest piece of documentation I ever read is the TeXbook by Donald Knuth—the manual of the TeX typesetting system, and I used it in my first analysis. As far as I can tell, the type of ...
6
votes
2answers
231 views

Displaying Datamatrix in application error screen [closed]

Quite often we will get a report from a user in the field saying there was an error in our application. Frequently this leads to the typical round of "What was the error?" "I don't know, it was just ...
5
votes
3answers
412 views

Responding to end users about bugs they found

I have an issue tracking system, but sometimes users report bugs directly to me in an email. If I'm responding to a bug report in an email, what's a good etiquette to use? Do I thank them for ...
5
votes
4answers
394 views

Issues Tracker for both developers and end users [closed]

currently, we have a closed source project on hand. However, we would like to have a communication channel together with our end users. We would like to have our end users to know, what features we ...
5
votes
1answer
313 views

Which concepts are pertinent to plan a “end-user documentation” strategy?

I am writing a lot of software and I feel that writing good documentation is very difficult. Since I am not aware of any structured theory about software documentation I started to organise my ...
3
votes
4answers
187 views

What's the utility of encouraging users to learn SQL and possibly the ability to execute it?

Facing a situation where I can't possibly get all the features that are requested into each version of the LOB I support, I've evolved a number SQL query templates that users have and send to me, ...
3
votes
2answers
176 views

Managing DLL files, deployment, and ease of use for the end user

I've been thinking recently about being an end-user who wishes to download one of my own projects and use it on a perfectly average machine. Having an equal background in Unix as well as Windows, I ...
2
votes
3answers
940 views

Writing an (end-) user documentation [duplicate]

I am looking for (common / abstract) templates and examples for the (end user) documentation of software. I especially need something for an "Installation Guide", an "Operation Guide" (operation / ...
1
vote
1answer
113 views

How to get better understanding of the users as a programmer

I work at a company that wants to be agile, but the business analysts often provide us "user stories" that are more solution than problem statement. This makes it difficult to make good design ...
0
votes
3answers
174 views

What was the first consumer-oriented hardware/software solution? [closed]

We all know the story of the personal computer as a consumer-oriented product. But I just thought that real end user solution should have appeared before that time. So a product that was probably ...
-1
votes
9answers
627 views

Should you put personal beliefs in your program?

Recently I've found two examples of programmer's personal beliefs in programs that have removed or crippled useful functionality uTorrent using KB (rarely used) vs Kb (what most ISPs and other ...
-1
votes
2answers
196 views

Can non-IT people learn and take advantage of regular expressions? [closed]

Often times, not-IT people has to deal with massive text data, clean it, filter it, modify it. Often times normal office tools like Excel lack the tools to make complex search and replace operations ...