Scrum's great for new development and proactive tasks. But I've never been sure how to use it when the department's obligations also include analyzing/answering/fixing customer support questions, ...
I couldn't find a better topic but here it is; 1) When user clicks a button, code starts t work, 2) When another button is clicked, it would stop doing whatever it does and start to run the second ...
I've read/heard that interruptions are bad for programmers. I've also read/heard that getting into 'the zone' is good. I don't doubt these assertions, but I'd like to educate colleagues (managers, ...