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2
votes
3answers
84 views

How can Scrum be adapted to allow for support obligations?

Scrum's great for new development and proactive tasks. But I've never been sure how to use it when the department's obligations also include analyzing/answering/fixing customer support questions, ...
6
votes
5answers
313 views

design for interruptable operations

I couldn't find a better topic but here it is; 1) When user clicks a button, code starts t work, 2) When another button is clicked, it would stop doing whatever it does and start to run the second ...
31
votes
8answers
5k views

Where can I find articles on why interruptions are bad for programmers? [duplicate]

I've read/heard that interruptions are bad for programmers. I've also read/heard that getting into 'the zone' is good. I don't doubt these assertions, but I'd like to educate colleagues (managers, ...