Issue tracking the process of managing and maintains listing of issues, as needed by an organization.

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4
votes
4answers
284 views

Using an issue tracker as a single programmer [closed]

If this is tl;dr, scroll down to "The Question" Why this is not a duplicate: The linked question talks about version control (which I have), a one step build script (which I have) and to "have an ...
2
votes
3answers
139 views

Handling internal IT issues

In the company I work at, developers also serve as internal tech support. This means we have to do three types of things: Development: writing actual code to implement new features and new products ...
0
votes
2answers
45 views

Multiple documentation issues in a single bug

It is clearly a bad practice to incorporate several issues in a single bug. It is not convenient, hard to maintain, difficult to keep track of what is done and what is not, etc. But does all this ...
7
votes
2answers
131 views

What is the most effective grammar to use for issue titles? [closed]

When choosing a title for a new issue, there are several grammatical options to choose from. Here are four different options for an example issue I just made up: Descriptive: "Newlines are not ...
3
votes
6answers
577 views

Usefulness of “milestones” in agile development [closed]

A lot of issue trackers support something called "milestones". I've never found a use for them. It seems that milestones are only useful when you do big, scheduled pushes, but not if you roll out new ...
5
votes
6answers
346 views

Is it good practice to put bug analysis and fix code in bug report?

When I fix a bug I mention briefly what was the issue and in which revision its fixed. But this way nobody would know how much tricky the issue was and how much effort went in analysis and findings. ...
3
votes
5answers
277 views

Should a developer close a ticket in bug tracking tool?

Should a developer close a ticket in a bug tracking tool? Or should only the scrum master or testers should do it? What are the best practices?
7
votes
5answers
283 views

Solving which bugs will give greatest cost benefit [duplicate]

I wanted to get an idea of categorizing bugs based on how easy is it to solve and how much benefit it will give me. for e.g., if there is a bug which will take say an hour (double file close etc.) to ...
3
votes
2answers
5k views

Use TFS to track bugs from Production Support

I have just moved to a new company and they are using TFS 2010 (2012 in a couple of months) as their version control system and recently started to use it as a work tracking system for the developers. ...
2
votes
2answers
124 views

Feature code + infrastructure code - how to structure the commits / JIRA issues?

Say that you work on a feature described by a single JIRA ticket and during the work, you: Create feature-specific code like the GUI or specific use-case behavior. Some of the code was generic so ...
4
votes
3answers
150 views

Business issues in the issue tracker?

Most issue trackers are targeted towards developers. But when working in a small team that includes business people: does it makes sense for them to put non-dev issues inside the tracker? I must say ...
3
votes
5answers
242 views

Log defects for failures of other systems?

We build products which often integrate with third party systems. Sometimes these systems error, which in turn causes our system to error. For example, we call a web service when a user updates ...
0
votes
3answers
323 views

Solution with multiple projects and (GitHub) single issue tracker and repository

I have a Visual Studio solution with multiple projects: Acme.Core Acme.Core.Tests Acme.UI.MvcSite1 Acme.UI.MvcSite2 Acme.UI.WinformsApp1 Acme.UI.WinformsApp2 ... The entire solution is checked-in ...
0
votes
2answers
78 views

Issue tracking system by function/method

I often feel that it would be more convenient if, within an issue tracking system, each issue were attributed to a certain function/method. Then, we can easily list all the issues related to a certain ...
19
votes
4answers
2k views

How to close a bug that is no longer relevant

I'm currently on a medium-sized team of web developers. We're using jira for bug tracking. We're working on a product with frequent layout changes. A lot of times bugs are filed about a bug in the ...
6
votes
3answers
736 views

Distributed Issue Tracking

Distributed issue tracking seems like a belting idea to me, but it has never really taken off in a big way. Is there a good reason for that? I am aware of: bugz everywhere too complex to set up ...
45
votes
4answers
4k views

Why do some big projects, like Git and Debian, only use a mailing list and not an issue tracker?

Bug tracker for any decent sized project seem like a bit of a no-brainer to me - it makes it really easy to organise hundreds or thousands issues, without issues colliding or getting mixed up. So ...
19
votes
9answers
1k views

Why is it so hard to get employees to update the issue tracker?

I've always had this struggle to get folks to update their issues, both at my company and at work. I've had a few cases when people actually do it from the goodness of their heart, but ~70% of the ...
5
votes
4answers
428 views

Where can I turn to if I can't fix a bug?

I am looking for resources to turn to when I don't have the answer for something. I lead a team of software developers. We have been rolling out new software releases on a monthly basis. When there ...
3
votes
4answers
502 views

Why do most issue tracking systems have only single status field? [closed]

Most issue tracking systems have only single status field. Typical Status: New -> Fixed When code is pushed to repository with commit message "Fixed issue #1234", the issue #1234 is automatically ...
3
votes
2answers
1k views

Redmine (or Trac) integration with customer issue-tracking system

I'm working in a software development area in my university, and we've noticed we need some system to track errors and bugs, who and when it is dealt with. I've researched some software management/bug ...
1
vote
4answers
161 views

Encountering the same issue in an application

I've often come across the situation when the same mistake is made in many places in an application. For example, in a web application when the user creates an item and clicks the Add button to save ...
2
votes
7answers
449 views

Features that encourage use of project management software [closed]

I'm a student and I work as an undergrad in an IT department. They are very effective programmers, but as far as documenting what they do and tracking what time is spent on specific tasks - not so ...
9
votes
1answer
146 views

How to avoid duplication between my issue tracker and the project specification documents?

I used to work for a professional consulting firm, and we worked under many different contract terms. When we could get a time & materials project, we ran it with SCRUM and tracked the backlog in ...
5
votes
1answer
183 views

Unforeseen Spike in a Sprint… what to do?

I did a look around and couldn't find a question that addresses my case, so I figured I would post. I have a situation where as a new team, we ran into 2 unforseen spikes (is there a better term?) ...
7
votes
5answers
628 views

should you always enter a bug in a bug tracking system [duplicate]

Possible Duplicate: Should developers enter bugs into the bug tracking system? Should I log trivial fixes? For a project I'll be doing in school soon I will be working with 6 other ...
3
votes
1answer
388 views

How should I organize bugs in redmine?

I'm helping to reogranize several redmine projects; although I have a lot of experience with issue tracking systems, I've never worked with redmine before. What is the best way to organize Issues in ...
10
votes
2answers
1k views

Forking a repo on GitHub but allowing new issues on the fork

I have previously forked other people's repos on GitHub, and I have noticed that issues stay with the original repo, and that I can't file issues on the forked repo. I now have the following task. I ...
3
votes
3answers
120 views

Integrating feature request functionality directly into the business software you write?

What are relative merits of something like a button on a piece of custom bizware that says, "press me to ask for a feature" or "click here if something didn't work right". The problem I'm trying to ...
2
votes
2answers
103 views

What level/format of access should be given to a client to the issue tracking system?

So, I used to think that it would be a good idea to give the customer access to the issue tracking system, but now I've seen that it creates less than ideal situations, like: Customer judging ...
2
votes
2answers
229 views

What to do when issue-tracker is down?

It has happened in our team that our issue-tracker is down. Happens about once a week now (yes, wow), and there's not really much we can do to get it back up, since it's hosted by our client in a ...
5
votes
3answers
401 views

Responding to end users about bugs they found

I have an issue tracking system, but sometimes users report bugs directly to me in an email. If I'm responding to a bug report in an email, what's a good etiquette to use? Do I thank them for ...
3
votes
7answers
429 views

Is it a bug or a task when something doesn't work, yet, in development process

We usually have this dilemma in our team. Sometimes, in order to implement a task or a story we find out that the system must be in a specific state. For example, a specific system configuration has ...
0
votes
1answer
889 views

How to use TFS as a query tracking system?

We already use tfs for managing defects in code etc, etc. We additionally need a way to "understand the domain & requirements of the products". Normally, without tfs we exchange emails with the ...
3
votes
2answers
3k views

What makes for a good JIRA workflow with a software development team? [closed]

I am migrating my team from a snarl of poorly managed excel documents, individual checklists, and personal emails to manage our application issues and development tasks to a new JIRA project. My team ...
2
votes
5answers
102 views

schedule compliance and keeping technical supports and resolving issues

I am an entrepreneur of a small software developer company. The flagship product is developed by myself and my company grew up to 14 people. One of pride is that we've never have to be invested or ...
20
votes
5answers
791 views

Bug Tracking Etiquette - Necromancy or Duplicate?

I came across a really old (2+ years) feature request issue in a bug tracker for an open source project that was marked as "resolved (won't fix)" due to the lack of tools required to make the ...
2
votes
3answers
844 views

Bug severity classification issues

In a book I have, there is a following classification of defect: Critical : A defect receives a “critical” severity level if one or more critical system functionalities are impaired by a defect with ...
4
votes
2answers
1k views

How can I get an anonymous user to submit bugs on a private GitHub project?

Our company has a private GitHub repository for the project I'm working on. After a full summer of work, it looks like we'll be launching this week (wheee!). However, I want to include a "submit a ...
5
votes
4answers
352 views

Issues Tracker for both developers and end users

currently, we have a closed source project on hand. However, we would like to have a communication channel together with our end users. We would like to have our end users to know, what features we ...
3
votes
1answer
291 views

Best practice for marking a bug as resolved in Bugzilla ?

I am wondering what is the best way to handle the situation of marking a bug as resolved and providing a version of component/product in which this fix can be found. Context For a project I am ...
2
votes
1answer
685 views

Any suggested approaches to track bugs/defects?

What is the best way to track defect sources in tfs? We have various teams for a project like the vulnerability team, the customer, pre-sales, etc. We give a build and these teams independently test ...
6
votes
5answers
242 views

How to talk to management about using integrated project management/bug tracking

Background: I have just started at a new shop, where there is one other developer. This shop was not historically a software shop, and their software development process really shows it. They ...
5
votes
6answers
449 views

What's better in terms of user experience - providing an email address or a link to my projects github account?

What's better in terms of user experience? Provide the user an email account where he can report bugs, or a link to the projects github issues page (which requires a github account but may be easier ...
1
vote
2answers
1k views

Requirements/issue tracker similar to online spreadsheet [closed]

Is there a requirements/issue tracker software which is similar to Google spreadsheet? We have Fogbugz but I find it more heavyweight and slow than a simple spreadsheet. Is there a Fogbugz ...
4
votes
3answers
188 views

How to solve installation errors reported by users, on Android?

I've some application on the Google Play, free to download, but I have some people reporting things like: "There has been problem installing on my htc x." How do I help these people? I could ...
2
votes
3answers
163 views

Test-driven development: To create test when issue is filed or when issue is picked up by somebody?

I've recently been working on a web development project on a team of less-than-five people. Things are going good but now we are decided to go with test-driven development. So far what I've learned ...
12
votes
6answers
467 views

Is it good practice to comment with issue number?

I saw many issue numbers from comments of jQuery code(Actually, there were 69 issue numbers in jQuery code). I think it would be good practice, but I've never seen any guidelines of this practice. ...
11
votes
4answers
481 views

How to handle bugs that I think I fixed, but I'm not entirely sure

There are some types of bugs which are very hard to reproduce, happen very rarely and seemingly by random. It can happen, that I find a possible cause, fix it, test the program, and can't reproduce ...
9
votes
7answers
420 views

Should cases be reopened for bugs, or should bugs be opened as a new case?

Currently at my work place we use FogBugz for managing all our features and bugs for our different web applications. When a new feature is to be added to one of our web applications, a new Case is ...