Issue tracking the process of managing and maintains listing of issues, as needed by an organization.

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How to deal with bug reports or issues where the reporter no longer cares and no one can reproduce?

There's a bug report that the original reporter no longer cares about and I can't reproduce the issue. Is there an English terminology used to tag those issues? Should they be kept open and tagged ...
1
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6answers
213 views

Scrum - Dealing with hotfixes

Say you finished a sprint, successfully deployed your application to the production environment and started another 2-week-long sprint. But then you find a critical bug in the version you just shipped,...
5
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3answers
143 views

What is a better design for exposing information in a bug tracking system?

We're working on a BugTracking system and are still in the learning process. A BugReport has a title, description, (...) and also a tag. A tag represents the progess of the BugReport, e.g. New : ...
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1answer
29 views

How can I have multiple issue trackers with a shared repository?

I work on a large software project where many vendors contribute have forks of a shared repository. Everyone has their own internal repositories and issue trackers. The problem that I'm trying to ...
4
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5answers
206 views

What is the difference expected but not desired behavior and a software bug

Recently I asked this question. As commented in the answer by someone who sounds like a numPy developer, this behavior is clearly not desired. The issue posted was closed stating that this is ...
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3answers
101 views

Separating Issues across multiple products (JIRA)

My R&D team has been working on a major product for over a year and we're using JIRA for issue management. Now got more minor, distinct products (not related to the previous one), and would like ...
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3answers
2k views

How to deal with a bug which seems to have fixed itself? [closed]

I'm a web application developer for an internal system. A user reports that there's a bug. The bug was that some words could not be displayed. The report contains a screen capture which clearly show ...
18
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5answers
2k views

Where to describe architectural problems?

I joined the middle of a middle size project, which runs already for several years. One of problems is that the document describing the architecture was never written. Now I was assigned a task to ...
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3answers
198 views

Track Bug fixes in code

I am working in a project in which at many point I need to change the code and fix the bug of the system but how can I inform other team members about this change? Usually I add single line comment to ...
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3answers
440 views

Appropriate to put known issues directly in software?

I've taken over maintenance of an Android app, and there are a few residual problems that I've more or less fixed, but still have issues because of different Android OS versions. For example, sending ...
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4answers
969 views

Who de-duplicates bug tickets?

One of my team mates and I just grabbed separate bug tickets, assigned them separately to ourselves, but the tickets were duplicates! What is the best way to resolve duplicate tickets? Is this ...
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3answers
215 views

How do we control which features get released?

I'm working in an environment where we regularly start working on a feature and then are directed not to release it. We then create other features that we do want to release. My typical workflow is ...
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8answers
6k views

How do I communicate to a colleague that their code does nothing? [duplicate]

Stay with me here. When I say the code "does nothing", I mean something like the following function: void factorial(int n) { int result = 1; for(int i = 1; i <= n; ++i) { ...
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4answers
3k views

What to do with abandoned issues in GitHub?

If someone opens an issue on GitHub but more information to reproduce the error is asked and never given, what's the normal procedure? Example. Here the author states that the "nav breaks". While I ...
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2answers
147 views

Include internal defects into the release notes?

When delivering a product, Release notes clearly contain known issues found by customer in the previous build. But should we include defects that we, as a supplier, found during our testing, those ...
1
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0answers
94 views

How to track dependencies when a reported bug affects multiple products containing shared components?

If you have multiple products that contain some shared components, how do you track dependencies to work out which other products a bug affects? For example, product A, B and C use a CRC library ...
1
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1answer
173 views

Is it good practice to analyse who introduced each bug? [duplicate]

I used to analyse performance of programmers in my team by looking at the issues they have closed. Many of the issues are of course bugs. And here another important performance aspect comes - who ...
0
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2answers
164 views

Using commit messages for time tracking

Some products can parse a special syntax in commit messages to extract additional data, such at time tracking information: https://confluence.atlassian.com/display/FISHEYE/Using+smart+commits To me, ...
5
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4answers
1k views

Using an issue tracker as a single programmer [closed]

If this is tl;dr, scroll down to "The Question" Why this is not a duplicate: The linked question talks about version control (which I have), a one step build script (which I have) and to "have an ...
2
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3answers
383 views

Handling internal IT issues

In the company I work at, developers also serve as internal tech support. This means we have to do three types of things: Development: writing actual code to implement new features and new products ...
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2answers
57 views

Multiple documentation issues in a single bug

It is clearly a bad practice to incorporate several issues in a single bug. It is not convenient, hard to maintain, difficult to keep track of what is done and what is not, etc. But does all this ...
7
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2answers
155 views

What is the most effective grammar to use for issue titles? [closed]

When choosing a title for a new issue, there are several grammatical options to choose from. Here are four different options for an example issue I just made up: Descriptive: "Newlines are not ...
7
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6answers
6k views

Usefulness of “milestones” in agile development

A lot of issue trackers support something called "milestones". I've never found a use for them. It seems that milestones are only useful when you do big, scheduled pushes, but not if you roll out new ...
5
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6answers
771 views

Is it good practice to put bug analysis and fix code in bug report?

When I fix a bug I mention briefly what was the issue and in which revision its fixed. But this way nobody would know how much tricky the issue was and how much effort went in analysis and findings. ...
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5answers
455 views

Should a developer close a ticket in bug tracking tool?

Should a developer close a ticket in a bug tracking tool? Or should only the scrum master or testers should do it? What are the best practices?
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5answers
412 views

Solving which bugs will give greatest cost benefit [closed]

I wanted to get an idea of categorizing bugs based on how easy is it to solve and how much benefit it will give me. for e.g., if there is a bug which will take say an hour (double file close etc.) to ...
15
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4answers
28k views

Use TFS to track bugs from Production Support

I have just moved to a new company and they are using TFS 2010 (2012 in a couple of months) as their version control system and recently started to use it as a work tracking system for the developers. ...
3
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2answers
219 views

Feature code + infrastructure code - how to structure the commits / JIRA issues?

Say that you work on a feature described by a single JIRA ticket and during the work, you: Create feature-specific code like the GUI or specific use-case behavior. Some of the code was generic so ...
5
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3answers
174 views

Business issues in the issue tracker?

Most issue trackers are targeted towards developers. But when working in a small team that includes business people: does it makes sense for them to put non-dev issues inside the tracker? I must say ...
3
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5answers
487 views

Log defects for failures of other systems?

We build products which often integrate with third party systems. Sometimes these systems error, which in turn causes our system to error. For example, we call a web service when a user updates ...
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3answers
2k views

Solution with multiple projects and (GitHub) single issue tracker and repository

I have a Visual Studio solution with multiple projects: Acme.Core Acme.Core.Tests Acme.UI.MvcSite1 Acme.UI.MvcSite2 Acme.UI.WinformsApp1 Acme.UI.WinformsApp2 ... The entire solution is checked-in ...
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2answers
104 views

Issue tracking system by function/method

I often feel that it would be more convenient if, within an issue tracking system, each issue were attributed to a certain function/method. Then, we can easily list all the issues related to a certain ...
20
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4answers
3k views

How to close a bug that is no longer relevant

I'm currently on a medium-sized team of web developers. We're using jira for bug tracking. We're working on a product with frequent layout changes. A lot of times bugs are filed about a bug in the ...
7
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3answers
1k views

Distributed Issue Tracking [closed]

Distributed issue tracking seems like a belting idea to me, but it has never really taken off in a big way. Is there a good reason for that? I am aware of: bugz everywhere too complex to set up ...
56
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5answers
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Why do some big projects, like Git and Debian, only use a mailing list and not an issue tracker?

Bug tracker for any decent sized project seem like a bit of a no-brainer to me - it makes it really easy to organise hundreds or thousands issues, without issues colliding or getting mixed up. So ...
19
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9answers
1k views

Why is it so hard to get employees to update the issue tracker?

I've always had this struggle to get folks to update their issues, both at my company and at work. I've had a few cases when people actually do it from the goodness of their heart, but ~70% of the ...
7
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4answers
591 views

Where can I turn to if I can't fix a bug?

I am looking for resources to turn to when I don't have the answer for something. I lead a team of software developers. We have been rolling out new software releases on a monthly basis. When there ...
3
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4answers
539 views

Why do most issue tracking systems have only single status field? [closed]

Most issue tracking systems have only single status field. Typical Status: New -> Fixed When code is pushed to repository with commit message "Fixed issue #1234", the issue #1234 is automatically ...
3
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2answers
3k views

Redmine (or Trac) integration with customer issue-tracking system

I'm working in a software development area in my university, and we've noticed we need some system to track errors and bugs, who and when it is dealt with. I've researched some software management/bug ...
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4answers
184 views

Encountering the same issue in an application

I've often come across the situation when the same mistake is made in many places in an application. For example, in a web application when the user creates an item and clicks the Add button to save ...
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2answers
2k views

Software for prioritising issues / tasks in an ordered list/queue (ideally in Github)? [closed]

It seems to me that the best way to manage priority for programming tasks in a backlog is to simply put them in order. Do the top task first, second one next. If priority changes, re-order the queue. ...
2
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7answers
479 views

Features that encourage use of project management software [closed]

I'm a student and I work as an undergrad in an IT department. They are very effective programmers, but as far as documenting what they do and tracking what time is spent on specific tasks - not so ...
9
votes
1answer
174 views

How to avoid duplication between my issue tracker and the project specification documents?

I used to work for a professional consulting firm, and we worked under many different contract terms. When we could get a time & materials project, we ran it with SCRUM and tracked the backlog in ...
5
votes
1answer
211 views

Unforeseen Spike in a Sprint… what to do?

I did a look around and couldn't find a question that addresses my case, so I figured I would post. I have a situation where as a new team, we ran into 2 unforseen spikes (is there a better term?) ...
7
votes
5answers
740 views

should you always enter a bug in a bug tracking system [duplicate]

Possible Duplicate: Should developers enter bugs into the bug tracking system? Should I log trivial fixes? For a project I'll be doing in school soon I will be working with 6 other people. ...
5
votes
1answer
1k views

How should I organize bugs in redmine?

I'm helping to reogranize several redmine projects; although I have a lot of experience with issue tracking systems, I've never worked with redmine before. What is the best way to organize Issues in ...
45
votes
3answers
6k views

Forking a repo on GitHub but allowing new issues on the fork

I have previously forked other people's repos on GitHub, and I have noticed that issues stay with the original repo, and that I can't file issues on the forked repo. I now have the following task. I ...
3
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3answers
128 views

Integrating feature request functionality directly into the business software you write?

What are relative merits of something like a button on a piece of custom bizware that says, "press me to ask for a feature" or "click here if something didn't work right". The problem I'm trying to ...
2
votes
3answers
151 views

What level/format of access should be given to a client to the issue tracking system?

So, I used to think that it would be a good idea to give the customer access to the issue tracking system, but now I've seen that it creates less than ideal situations, like: Customer judging ...