Issue tracking the process of managing and maintains listing of issues, as needed by an organization.
3
votes
5answers
120 views
Log defects for failures of other systems?
We build products which often integrate with third party systems. Sometimes these systems error, which in turn causes our system to error. For example, we call a web service when a user updates ...
0
votes
1answer
56 views
Solution with multiple projects and (GitHub) single issue tracker and repository
I have a Visual Studio solution with multiple projects:
Acme.Core
Acme.Core.Tests
Acme.UI.MvcSite1
Acme.UI.MvcSite2
Acme.UI.WinformsApp1
Acme.UI.WinformsApp2
...
The entire solution is checked-in ...
0
votes
2answers
45 views
Issue tracking system by function/method
I often feel that it would be more convenient if, within an issue tracking system, each issue were attributed to a certain function/method. Then, we can easily list all the issues related to a certain ...
18
votes
4answers
1k views
How to close a bug that is no longer relevant
I'm currently on a medium-sized team of web developers. We're using jira for bug tracking.
We're working on a product with frequent layout changes. A lot of times bugs are filed about a bug in the ...
3
votes
3answers
332 views
Distributed Issue Tracking
Distributed issue tracking seems like a belting idea to me, but it has never really taken off in a big way. Is there a good reason for that?
I am aware of:
bugz everywhere
too complex to set up
...
40
votes
3answers
4k views
Why do some big projects, like Git and Debian, only use a mailing list and not an issue tracker?
Bug tracker for any decent sized project seem like a bit of a no-brainer to me - it makes it really easy to organise hundreds or thousands issues, without issues colliding or getting mixed up.
So ...
18
votes
9answers
958 views
Why is it so hard to get employees to update the issue tracker?
I've always had this struggle to get folks to update their issues, both at my company and at work. I've had a few cases when people actually do it from the goodness of their heart, but ~70% of the ...
5
votes
4answers
401 views
Where can I turn to if I can't fix a bug?
I am looking for resources to turn to when I don't have the answer for something. I lead a team of software developers. We have been rolling out new software releases on a monthly basis.
When there ...
-1
votes
1answer
53 views
What solutions are available for closed beta issue tracking [closed]
So, the situation is this - my company manages a big (~400 people) closed beta project. We want to implement some kind of issue tracking system that will enable us and the testers to better manage our ...
3
votes
4answers
449 views
Why do most issue tracking systems have only single status field? [closed]
Most issue tracking systems have only single status field.
Typical Status: New -> Fixed
When code is pushed to repository with commit message "Fixed issue #1234", the issue #1234 is automatically ...
2
votes
2answers
386 views
Redmine (or Trac) integration with custormer issue-tracking system
I'm working in an software development area in my university, and we've noticed we need some system to track errors and bugs, who and when it is dealed. I've reseached about some software ...
1
vote
4answers
148 views
Encountering the same issue in an application
I've often come across the situation when the same mistake is made in many places in an application. For example, in a web application when the user creates an item and clicks the Add button to save ...
0
votes
1answer
80 views
how do you sync your task and ticket management tools? [closed]
We have several ticket management tools at work... Redmine, Jira, and Oneversion depending on the particular project and so client.
I have one todo app I use for both home and work.
My problem is ...
2
votes
9answers
360 views
Features that encourage use of project management software
I'm a student and I work as an undergrad in an IT department. They are very effective programmers, but as far as documenting what they do and tracking what time is spent on specific tasks - not so ...
4
votes
1answer
164 views
How to report a bug in MS Access/VBA [closed]
Question: If you find a bug in a "classical" developement tool, you usually
prepare a minimal working example,
browse to the vendor's online bug tracker and
file a bug.
For example, you'd report ...
9
votes
1answer
130 views
How to avoid duplication between my issue tracker and the project specification documents?
I used to work for a professional consulting firm, and we worked under many different contract terms. When we could get a time & materials project, we ran it with SCRUM and tracked the backlog in ...
5
votes
1answer
162 views
Unforeseen Spike in a Sprint… what to do?
I did a look around and couldn't find a question that addresses my case, so I figured I would post.
I have a situation where as a new team, we ran into 2 unforseen spikes (is there a better term?) ...
7
votes
5answers
543 views
should you always enter a bug in a bug tracking system [duplicate]
Possible Duplicate:
Should developers enter bugs into the bug tracking system?
Should I log trivial fixes?
For a project I'll be doing in school soon I will be working with 6 other ...
0
votes
0answers
62 views
Bug / issue tracker integration with bazaar
I am currently working on a project, and I am using bazaar - installed on my server - to do version control. I use the eclipse plugin and bazaar explorer to interact with bazaar repository, but I want ...
2
votes
1answer
146 views
How should I organize bugs in redmine?
I'm helping to reogranize several redmine projects; although I have a lot of experience with issue tracking systems, I've never worked with redmine before.
What is the best way to organize Issues in ...
3
votes
1answer
227 views
Forking a repo on GitHub but allowing new issues on the fork
I have previously forked other people's repos on GitHub, and I have noticed that issues stay with the original repo, and that I can't file issues on the forked repo.
I now have the following task. I ...
3
votes
3answers
116 views
Integrating feature request functionality directly into the business software you write?
What are relative merits of something like a button on a piece of custom bizware that says, "press me to ask for a feature" or "click here if something didn't work right".
The problem I'm trying to ...
1
vote
2answers
88 views
What level/format of access should be given to a client to the issue tracking system?
So, I used to think that it would be a good idea to give the customer access to the issue tracking system, but now I've seen that it creates less than ideal situations, like:
Customer judging ...
2
votes
2answers
213 views
What to do when issue-tracker is down?
It has happened in our team that our issue-tracker is down. Happens about once a week now (yes, wow), and there's not really much we can do to get it back up, since it's hosted by our client in a ...
0
votes
2answers
344 views
Agile Tools For Handling Multiple Projects
Currently I'm leading our agile team in an iteration manager role as well as doing my regular dev work. One of the difficulties I'm facing as an IM is tracking burn-down/burn-up; not because I can't ...
5
votes
3answers
333 views
Responding to end users about bugs they found
I have an issue tracking system, but sometimes users report bugs directly to me in an email.
If I'm responding to a bug report in an email, what's a good etiquette to use? Do I thank them for ...
3
votes
7answers
376 views
Is it a bug or a task when something doesn't work, yet, in development process
We usually have this dilemma in our team. Sometimes, in order to implement a task or a story we find out that the system must be in a specific state. For example, a specific system configuration has ...
0
votes
1answer
541 views
How to use TFS as a query tracking system?
We already use tfs for managing defects in code etc, etc. We additionally need a way to "understand the domain & requirements of the products". Normally, without tfs we exchange emails with the ...
3
votes
3answers
910 views
What makes for a good JIRA workflow with a software development team?
I am migrating my team from a snarl of poorly managed excel documents, individual checklists, and personal emails to manage our application issues and development tasks to a new JIRA project. My team ...
2
votes
5answers
93 views
schedule compliance and keeping technical supports and resolving issues
I am an entrepreneur of a small software developer company. The flagship product is developed by myself and my company grew up to 14 people. One of pride is that we've never have to be invested or ...
20
votes
5answers
735 views
Bug Tracking Etiquette - Necromancy or Duplicate?
I came across a really old (2+ years) feature request issue in a bug tracker for an open source project that was marked as "resolved (won't fix)" due to the lack of tools required to make the ...
2
votes
3answers
329 views
Bug severity classification issues
In a book I have, there is a following classification of defect:
Critical : A defect receives a “critical” severity level if one or more critical
system functionalities are impaired by a defect with ...
0
votes
0answers
48 views
Are there any nice, integrated solutions for Bug/Time tracking and Project Management? [duplicate]
Possible Duplicate:
Are there complete packages for bug/time tracking, invoices and project management?
A similar question was asked 2 years ago: Are there complete packages for bug/time ...
1
vote
3answers
82 views
Manage process and activity follow-up [closed]
I work for a company that handles a lot of different process.
I want everyone to use a common tool to :
make a request
follow-up opened requests through the different steps of the process
write ...
2
votes
2answers
441 views
How can I get an anonymous user to submit bugs on a private GitHub project?
Our company has a private GitHub repository for the project I'm working on. After a full summer of work, it looks like we'll be launching this week (wheee!). However, I want to include a "submit a ...
5
votes
4answers
292 views
Issues Tracker for both developers and end users
currently, we have a closed source project on hand. However, we would like to have a communication channel together with our end users.
We would like to have our end users to know, what features we ...
3
votes
1answer
177 views
Best practice for marking a bug as resolved in Bugzilla ?
I am wondering what is the best way to handle the situation of marking a bug as resolved and providing a version of component/product in which this fix can be found.
Context
For a project I am ...
2
votes
1answer
243 views
Any suggested approaches to track bugs/defects?
What is the best way to track defect sources in tfs?
We have various teams for a project like the vulnerability team, the customer, pre-sales, etc. We give a build and these teams independently test ...
6
votes
5answers
229 views
How to talk to management about using integrated project management/bug tracking
Background: I have just started at a new shop, where there is one other developer. This shop was not historically a software shop, and their software development process really shows it. They ...
5
votes
6answers
426 views
What's better in terms of user experience - providing an email address or a link to my projects github account?
What's better in terms of user experience?
Provide the user an email account where he can report bugs, or a link to the projects github issues page (which requires a github account but may be easier ...
0
votes
2answers
829 views
Requirements/issue tracker similar to online spreadsheet
Is there a requirements/issue tracker software which is similar to Google spreadsheet?
We have Fogbugz but I find it more heavyweight and slow than a simple spreadsheet.
Is there a Fogbugz ...
4
votes
3answers
182 views
How to solve installation errors reported by users, on Android?
I've some application on the Google Play, free to download, but I have some people reporting things like:
"There has been problem installing on my htc x."
How do I help these people? I could ...
2
votes
3answers
149 views
Test-driven development: To create test when issue is filed or when issue is picked up by somebody?
I've recently been working on a web development project on a team of less-than-five people. Things are going good but now we are decided to go with test-driven development.
So far what I've learned ...
10
votes
6answers
414 views
Is it good practice to comment with issue number?
I saw many issue numbers from comments of jQuery code(Actually, there were 69 issue numbers in jQuery code). I think it would be good practice, but I've never seen any guidelines of this practice.
...
11
votes
4answers
464 views
How to handle bugs that I think I fixed, but I'm not entirely sure
There are some types of bugs which are very hard to reproduce, happen very rarely and seemingly by random. It can happen, that I find a possible cause, fix it, test the program, and can't reproduce ...
9
votes
7answers
382 views
Should cases be reopened for bugs, or should bugs be opened as a new case?
Currently at my work place we use FogBugz for managing all our features and bugs for our different web applications.
When a new feature is to be added to one of our web applications, a new Case is ...
1
vote
3answers
360 views
Can an issue tracking system be distributed?
I was thinking about issue tracking software like Redmine, Trac or even the one that is in Fossil and something hit me:
Is there a reason why Redmine and Trac are not possible to be distributed?
Or ...
14
votes
7answers
636 views
Bug once in a while, but high priority
I am working on a CNC (computer numerical control) project which cuts shapes into metal with help of laser.
Now my problem is once in a while (1-2 times in 20 odd days) the cutting goes wrong or not ...
27
votes
6answers
869 views
Why could citing bug IDs in patch notes be considered a bad practice?
Based on a comment and subsequent upvotes from Bug reopen vs. new:
Citing bug IDs in patch notes is just.. very unfriendly. – Krelp
It appears at least some people feel that referencing bug IDs ...
46
votes
5answers
2k views
Bug reopen vs. new
A bug was opened, fixed, verified and closed. A month later, it showed up again in a subsequent version after several iterations without any regression.
Provided the bug characteristics are the same, ...
