Tagged Questions

Issue tracking the process of managing and maintains listing of issues, as needed by an organization.

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0
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0answers
62 views

How to track dependencies when a reported bug affects multiple products containing shared components?

If you have multiple products that contain some shared components, how do you track dependencies to work out which other products a bug affects? For example, product A, B and C use a CRC library ...
1
vote
1answer
141 views

Is it good practice to analyse who introduced each bug? [duplicate]

I used to analyse performance of programmers in my team by looking at the issues they have closed. Many of the issues are of course bugs. And here another important performance aspect comes - who ...
0
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2answers
126 views

Using commit messages for time tracking

Some products can parse a special syntax in commit messages to extract additional data, such at time tracking information: https://confluence.atlassian.com/display/FISHEYE/Using+smart+commits To me, ...
0
votes
2answers
294 views

How are sticky notes used by developers as a project management aid? [closed]

I've seen a lot of offices with sticky notes on whiteboards or even all over the walls. We don't use them in our company, I am currently considering starting using them, but I don't know how. How are ...
5
votes
4answers
508 views

Using an issue tracker as a single programmer [closed]

If this is tl;dr, scroll down to "The Question" Why this is not a duplicate: The linked question talks about version control (which I have), a one step build script (which I have) and to "have an ...
2
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3answers
194 views

Handling internal IT issues

In the company I work at, developers also serve as internal tech support. This means we have to do three types of things: Development: writing actual code to implement new features and new products ...
0
votes
2answers
48 views

Multiple documentation issues in a single bug

It is clearly a bad practice to incorporate several issues in a single bug. It is not convenient, hard to maintain, difficult to keep track of what is done and what is not, etc. But does all this ...
7
votes
2answers
146 views

What is the most effective grammar to use for issue titles? [closed]

When choosing a title for a new issue, there are several grammatical options to choose from. Here are four different options for an example issue I just made up: Descriptive: "Newlines are not ...
5
votes
6answers
2k views

Usefulness of “milestones” in agile development [closed]

A lot of issue trackers support something called "milestones". I've never found a use for them. It seems that milestones are only useful when you do big, scheduled pushes, but not if you roll out new ...
5
votes
6answers
466 views

Is it good practice to put bug analysis and fix code in bug report?

When I fix a bug I mention briefly what was the issue and in which revision its fixed. But this way nobody would know how much tricky the issue was and how much effort went in analysis and findings. ...
3
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5answers
298 views

Should a developer close a ticket in bug tracking tool?

Should a developer close a ticket in a bug tracking tool? Or should only the scrum master or testers should do it? What are the best practices?
7
votes
5answers
299 views

Solving which bugs will give greatest cost benefit [duplicate]

I wanted to get an idea of categorizing bugs based on how easy is it to solve and how much benefit it will give me. for e.g., if there is a bug which will take say an hour (double file close etc.) to ...
5
votes
2answers
10k views

Use TFS to track bugs from Production Support

I have just moved to a new company and they are using TFS 2010 (2012 in a couple of months) as their version control system and recently started to use it as a work tracking system for the developers. ...
2
votes
2answers
142 views

Feature code + infrastructure code - how to structure the commits / JIRA issues?

Say that you work on a feature described by a single JIRA ticket and during the work, you: Create feature-specific code like the GUI or specific use-case behavior. Some of the code was generic so ...
4
votes
3answers
155 views

Business issues in the issue tracker?

Most issue trackers are targeted towards developers. But when working in a small team that includes business people: does it makes sense for them to put non-dev issues inside the tracker? I must say ...
3
votes
5answers
289 views

Log defects for failures of other systems?

We build products which often integrate with third party systems. Sometimes these systems error, which in turn causes our system to error. For example, we call a web service when a user updates ...
0
votes
3answers
546 views

Solution with multiple projects and (GitHub) single issue tracker and repository

I have a Visual Studio solution with multiple projects: Acme.Core Acme.Core.Tests Acme.UI.MvcSite1 Acme.UI.MvcSite2 Acme.UI.WinformsApp1 Acme.UI.WinformsApp2 ... The entire solution is checked-in ...
0
votes
2answers
86 views

Issue tracking system by function/method

I often feel that it would be more convenient if, within an issue tracking system, each issue were attributed to a certain function/method. Then, we can easily list all the issues related to a certain ...
20
votes
4answers
2k views

How to close a bug that is no longer relevant

I'm currently on a medium-sized team of web developers. We're using jira for bug tracking. We're working on a product with frequent layout changes. A lot of times bugs are filed about a bug in the ...
6
votes
3answers
968 views

Distributed Issue Tracking

Distributed issue tracking seems like a belting idea to me, but it has never really taken off in a big way. Is there a good reason for that? I am aware of: bugz everywhere too complex to set up ...
51
votes
5answers
4k views

Why do some big projects, like Git and Debian, only use a mailing list and not an issue tracker?

Bug tracker for any decent sized project seem like a bit of a no-brainer to me - it makes it really easy to organise hundreds or thousands issues, without issues colliding or getting mixed up. So ...
19
votes
9answers
1k views

Why is it so hard to get employees to update the issue tracker?

I've always had this struggle to get folks to update their issues, both at my company and at work. I've had a few cases when people actually do it from the goodness of their heart, but ~70% of the ...
5
votes
4answers
448 views

Where can I turn to if I can't fix a bug?

I am looking for resources to turn to when I don't have the answer for something. I lead a team of software developers. We have been rolling out new software releases on a monthly basis. When there ...
3
votes
4answers
515 views

Why do most issue tracking systems have only single status field? [closed]

Most issue tracking systems have only single status field. Typical Status: New -> Fixed When code is pushed to repository with commit message "Fixed issue #1234", the issue #1234 is automatically ...
3
votes
2answers
2k views

Redmine (or Trac) integration with customer issue-tracking system

I'm working in a software development area in my university, and we've noticed we need some system to track errors and bugs, who and when it is dealt with. I've researched some software management/bug ...
1
vote
4answers
165 views

Encountering the same issue in an application

I've often come across the situation when the same mistake is made in many places in an application. For example, in a web application when the user creates an item and clicks the Add button to save ...
2
votes
7answers
457 views

Features that encourage use of project management software [closed]

I'm a student and I work as an undergrad in an IT department. They are very effective programmers, but as far as documenting what they do and tracking what time is spent on specific tasks - not so ...
9
votes
1answer
151 views

How to avoid duplication between my issue tracker and the project specification documents?

I used to work for a professional consulting firm, and we worked under many different contract terms. When we could get a time & materials project, we ran it with SCRUM and tracked the backlog in ...
5
votes
1answer
187 views

Unforeseen Spike in a Sprint… what to do?

I did a look around and couldn't find a question that addresses my case, so I figured I would post. I have a situation where as a new team, we ran into 2 unforseen spikes (is there a better term?) ...
7
votes
5answers
676 views

should you always enter a bug in a bug tracking system [duplicate]

Possible Duplicate: Should developers enter bugs into the bug tracking system? Should I log trivial fixes? For a project I'll be doing in school soon I will be working with 6 other ...
4
votes
1answer
508 views

How should I organize bugs in redmine?

I'm helping to reogranize several redmine projects; although I have a lot of experience with issue tracking systems, I've never worked with redmine before. What is the best way to organize Issues in ...
19
votes
3answers
2k views

Forking a repo on GitHub but allowing new issues on the fork

I have previously forked other people's repos on GitHub, and I have noticed that issues stay with the original repo, and that I can't file issues on the forked repo. I now have the following task. I ...
3
votes
3answers
123 views

Integrating feature request functionality directly into the business software you write?

What are relative merits of something like a button on a piece of custom bizware that says, "press me to ask for a feature" or "click here if something didn't work right". The problem I'm trying to ...
2
votes
2answers
111 views

What level/format of access should be given to a client to the issue tracking system?

So, I used to think that it would be a good idea to give the customer access to the issue tracking system, but now I've seen that it creates less than ideal situations, like: Customer judging ...
2
votes
2answers
232 views

What to do when issue-tracker is down?

It has happened in our team that our issue-tracker is down. Happens about once a week now (yes, wow), and there's not really much we can do to get it back up, since it's hosted by our client in a ...
5
votes
3answers
425 views

Responding to end users about bugs they found

I have an issue tracking system, but sometimes users report bugs directly to me in an email. If I'm responding to a bug report in an email, what's a good etiquette to use? Do I thank them for ...
3
votes
7answers
472 views

Is it a bug or a task when something doesn't work, yet, in development process

We usually have this dilemma in our team. Sometimes, in order to implement a task or a story we find out that the system must be in a specific state. For example, a specific system configuration has ...
1
vote
1answer
1k views

How to use TFS as a query tracking system?

We already use tfs for managing defects in code etc, etc. We additionally need a way to "understand the domain & requirements of the products". Normally, without tfs we exchange emails with the ...
3
votes
2answers
4k views

What makes for a good JIRA workflow with a software development team? [closed]

I am migrating my team from a snarl of poorly managed excel documents, individual checklists, and personal emails to manage our application issues and development tasks to a new JIRA project. My team ...
2
votes
5answers
115 views

schedule compliance and keeping technical supports and resolving issues

I am an entrepreneur of a small software developer company. The flagship product is developed by myself and my company grew up to 14 people. One of pride is that we've never have to be invested or ...
21
votes
5answers
821 views

Bug Tracking Etiquette - Necromancy or Duplicate?

I came across a really old (2+ years) feature request issue in a bug tracker for an open source project that was marked as "resolved (won't fix)" due to the lack of tools required to make the ...
2
votes
3answers
1k views

Bug severity classification issues

In a book I have, there is a following classification of defect: Critical : A defect receives a “critical” severity level if one or more critical system functionalities are impaired by a defect with ...
4
votes
2answers
1k views

How can I get an anonymous user to submit bugs on a private GitHub project?

Our company has a private GitHub repository for the project I'm working on. After a full summer of work, it looks like we'll be launching this week (wheee!). However, I want to include a "submit a ...
5
votes
4answers
416 views

Issues Tracker for both developers and end users [closed]

currently, we have a closed source project on hand. However, we would like to have a communication channel together with our end users. We would like to have our end users to know, what features we ...
3
votes
1answer
363 views

Best practice for marking a bug as resolved in Bugzilla ?

I am wondering what is the best way to handle the situation of marking a bug as resolved and providing a version of component/product in which this fix can be found. Context For a project I am ...
2
votes
1answer
822 views

Any suggested approaches to track bugs/defects?

What is the best way to track defect sources in tfs? We have various teams for a project like the vulnerability team, the customer, pre-sales, etc. We give a build and these teams independently test ...
6
votes
5answers
248 views

How to talk to management about using integrated project management/bug tracking

Background: I have just started at a new shop, where there is one other developer. This shop was not historically a software shop, and their software development process really shows it. They ...
5
votes
6answers
453 views

What's better in terms of user experience - providing an email address or a link to my projects github account?

What's better in terms of user experience? Provide the user an email account where he can report bugs, or a link to the projects github issues page (which requires a github account but may be easier ...
1
vote
2answers
1k views

Requirements/issue tracker similar to online spreadsheet [closed]

Is there a requirements/issue tracker software which is similar to Google spreadsheet? We have Fogbugz but I find it more heavyweight and slow than a simple spreadsheet. Is there a Fogbugz ...
4
votes
3answers
196 views

How to solve installation errors reported by users, on Android?

I've some application on the Google Play, free to download, but I have some people reporting things like: "There has been problem installing on my htc x." How do I help these people? I could ...