7
votes
2answers
136 views

What is the most effective grammar to use for issue titles? [closed]

When choosing a title for a new issue, there are several grammatical options to choose from. Here are four different options for an example issue I just made up: Descriptive: "Newlines are not ...
45
votes
4answers
4k views

Why do some big projects, like Git and Debian, only use a mailing list and not an issue tracker?

Bug tracker for any decent sized project seem like a bit of a no-brainer to me - it makes it really easy to organise hundreds or thousands issues, without issues colliding or getting mixed up. So ...
5
votes
3answers
412 views

Responding to end users about bugs they found

I have an issue tracking system, but sometimes users report bugs directly to me in an email. If I'm responding to a bug report in an email, what's a good etiquette to use? Do I thank them for ...
5
votes
4answers
389 views

Issues Tracker for both developers and end users [closed]

currently, we have a closed source project on hand. However, we would like to have a communication channel together with our end users. We would like to have our end users to know, what features we ...