0
votes
2answers
172 views

How are sticky notes used by developers as a project management aid? [closed]

I've seen a lot of offices with sticky notes on whiteboards or even all over the walls. We don't use them in our company, I am currently considering starting using them, but I don't know how. How are ...
5
votes
4answers
389 views

Using an issue tracker as a single programmer [closed]

If this is tl;dr, scroll down to "The Question" Why this is not a duplicate: The linked question talks about version control (which I have), a one step build script (which I have) and to "have an ...
4
votes
3answers
152 views

Business issues in the issue tracker?

Most issue trackers are targeted towards developers. But when working in a small team that includes business people: does it makes sense for them to put non-dev issues inside the tracker? I must say ...
45
votes
4answers
4k views

Why do some big projects, like Git and Debian, only use a mailing list and not an issue tracker?

Bug tracker for any decent sized project seem like a bit of a no-brainer to me - it makes it really easy to organise hundreds or thousands issues, without issues colliding or getting mixed up. So ...
19
votes
9answers
1k views

Why is it so hard to get employees to update the issue tracker?

I've always had this struggle to get folks to update their issues, both at my company and at work. I've had a few cases when people actually do it from the goodness of their heart, but ~70% of the ...
3
votes
2answers
2k views

Redmine (or Trac) integration with customer issue-tracking system

I'm working in a software development area in my university, and we've noticed we need some system to track errors and bugs, who and when it is dealt with. I've researched some software management/bug ...
2
votes
7answers
454 views

Features that encourage use of project management software [closed]

I'm a student and I work as an undergrad in an IT department. They are very effective programmers, but as far as documenting what they do and tracking what time is spent on specific tasks - not so ...
5
votes
1answer
187 views

Unforeseen Spike in a Sprint… what to do?

I did a look around and couldn't find a question that addresses my case, so I figured I would post. I have a situation where as a new team, we ran into 2 unforseen spikes (is there a better term?) ...
2
votes
2answers
105 views

What level/format of access should be given to a client to the issue tracking system?

So, I used to think that it would be a good idea to give the customer access to the issue tracking system, but now I've seen that it creates less than ideal situations, like: Customer judging ...
6
votes
5answers
244 views

How to talk to management about using integrated project management/bug tracking

Background: I have just started at a new shop, where there is one other developer. This shop was not historically a software shop, and their software development process really shows it. They ...
1
vote
2answers
1k views

Requirements/issue tracker similar to online spreadsheet [closed]

Is there a requirements/issue tracker software which is similar to Google spreadsheet? We have Fogbugz but I find it more heavyweight and slow than a simple spreadsheet. Is there a Fogbugz ...
9
votes
7answers
428 views

Should cases be reopened for bugs, or should bugs be opened as a new case?

Currently at my work place we use FogBugz for managing all our features and bugs for our different web applications. When a new feature is to be added to one of our web applications, a new Case is ...
48
votes
5answers
2k views

Bug reopen vs. new

A bug was opened, fixed, verified and closed. A month later, it showed up again in a subsequent version after several iterations without any regression. Provided the bug characteristics are the same, ...
14
votes
6answers
733 views

How to determine the priority and severity of a “code improvement”?

We have "priority" and "severity" fields in our bug tracking system. We define severity as "how it impacts the user" and priority as "how it impacts the product". My question is about how to ...
5
votes
5answers
207 views

DCVS and Bug Database

I am considering implementing the following policy and would like to run it by the community before implementing it: All mercurial commits must have a bug id corresponding to our bug reporting ...
10
votes
3answers
3k views

GitHub: Are there external tools for managing issues list vs. project backlog

Recently I posted one of my the projects1 on GitHub and as I was exploring capabilities of the site, I noticed they have a rather decent issue tracking section. I want to use that section as a) other ...
36
votes
7answers
15k views

How to manage github issues for (priority, etc)? [closed]

I'm new to github, and am looking for advice on how to manage issues. I'm used to having priority and other ordering options but see that none exist. How do others manages issues during the ...
30
votes
7answers
4k views

What is the role of traditional issue tracker when Scrum / Kanban board is used?

From a very high level view, to me it seems there are generally 2 types of Project Management tools: Traditional issue trackers like Fogbugz, JIRA, BugZilla, Trac, Redmine etc. Virtual card boards / ...
2
votes
1answer
323 views

What about ALM systems, ERPs, and embedded products?

We are working on getting a new application lifecycle management (ALM) system, including a bug tracker, a documentation system, project management, etc. The concern is that we deal with quite complex ...
10
votes
5answers
2k views

Are there studies about the disadvantages of using issue tracking systems? [closed]

I don't like issue tracking systems because: It takes too much time to describe issues in it. This discourage its usage. You create a place to keep your bugs. And if there is a place for them, ...
5
votes
3answers
335 views

How do you get people to use a bug tracker?

This is actually a question I should've asked a while ago(as in, I don't even work at this job) but I thought it to be an interesting question nonetheless. Our team was basically just 1 ...
3
votes
3answers
144 views

Can/should one record unstructured suggestions and feedback in an issue tracker?

I'd like to advocate the use of issue-tracking software within an organisation that currently does not use it. But there's one aspect of their situation for which I'm unsure of what to suggest: their ...
24
votes
13answers
1k views

What tools do you use to manage requests from users? [closed]

I'm drowning in user emails and I'd like to implement a better way to manage all these requests I get and put them in a queue where those people on a team, as well as users, have access to them and ...