Issue tracking the process of managing and maintains listing of issues, as needed by an organization.

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107
votes
17answers
6k views

Should I tell someone that their commit caused a regression?

When you track down and fix a regression—i.e. a bug that caused previously working code to stop working—version control makes it entirely possible to look up who committed the change that broke it. ...
70
votes
16answers
4k views

Should developers enter bugs into the bug tracking system?

While developing (either features or bug fixes) I sometimes happen to discover bugs that are not directly related to what I'm working on. What should I do in that situation. Just fix it? Try to ...
56
votes
26answers
4k views

How big of a team do you need to benefit from bug tracking software? [closed]

My development team just grew by 100% (from 1 developer to 2). My new cohort want to invest in bug tracking software. Is there benefits to such software for such a small team?
51
votes
5answers
5k views

Why do some big projects, like Git and Debian, only use a mailing list and not an issue tracker?

Bug tracker for any decent sized project seem like a bit of a no-brainer to me - it makes it really easy to organise hundreds or thousands issues, without issues colliding or getting mixed up. So ...
49
votes
5answers
2k views

Bug reopen vs. new

A bug was opened, fixed, verified and closed. A month later, it showed up again in a subsequent version after several iterations without any regression. Provided the bug characteristics are the same, ...
46
votes
16answers
4k views

Too much version control and bug tracking overhead per change?

I work at a place that is CVS-crazy and Bugzilla-nuts. There are so many branches off each release that one cannot count them. Everyone is constantly auto-merging. There is no fluidity at this job. ...
43
votes
7answers
18k views

How to manage github issues for (priority, etc)? [closed]

I'm new to github, and am looking for advice on how to manage issues. I'm used to having priority and other ordering options but see that none exist. How do others manages issues during the ...
37
votes
17answers
10k views

Simple issue tracker for 1-2 developers [closed]

I'm currently working mostly alone on a project (in Java). I'm mostly alone as I have an advisor that gives me high level instructions on what to do, and will seldom make any code contribution. She ...
30
votes
7answers
5k views

What is the role of traditional issue tracker when Scrum / Kanban board is used?

From a very high level view, to me it seems there are generally 2 types of Project Management tools: Traditional issue trackers like Fogbugz, JIRA, BugZilla, Trac, Redmine etc. Virtual card boards / ...
28
votes
1answer
3k views

What is an untriaged bug?

I am an undergrad studying Computer Science. When I tried reporting bugs to several projects, I came across the classification untriaged a lot. A web search didn't really explain what this means. ...
27
votes
6answers
927 views

Why could citing bug IDs in patch notes be considered a bad practice?

Based on a comment and subsequent upvotes from Bug reopen vs. new: Citing bug IDs in patch notes is just.. very unfriendly. – Krelp It appears at least some people feel that referencing bug IDs ...
24
votes
9answers
1k views

Should I log trivial fixes?

I'm in a code shop of two. And while I understand that a bug tracker is useful where the number of programmers is greater or equal to one, I'm not so convinced that logging bugs, changes, and fixes is ...
24
votes
13answers
1k views

What tools do you use to manage requests from users? [closed]

I'm drowning in user emails and I'd like to implement a better way to manage all these requests I get and put them in a queue where those people on a team, as well as users, have access to them and ...
21
votes
5answers
831 views

Bug Tracking Etiquette - Necromancy or Duplicate?

I came across a really old (2+ years) feature request issue in a bug tracker for an open source project that was marked as "resolved (won't fix)" due to the lack of tools required to make the ...
21
votes
10answers
1k views

What is the proper way to create requirements documents?

Right now my supervisor is creating requirements documentation / specs for me using bugtracking software. This seems like a terrible idea to me, all the requirements are on these little tickets and I ...
20
votes
4answers
2k views

How to close a bug that is no longer relevant

I'm currently on a medium-sized team of web developers. We're using jira for bug tracking. We're working on a product with frequent layout changes. A lot of times bugs are filed about a bug in the ...
19
votes
5answers
625 views

What do you do with a heisenbug?

I've gotten a bug report from one of my users in a section of the software. The scenario is basically a databinding scenario where the user enters info, and that info is printed to pdf. The problem ...
19
votes
9answers
1k views

Why is it so hard to get employees to update the issue tracker?

I've always had this struggle to get folks to update their issues, both at my company and at work. I've had a few cases when people actually do it from the goodness of their heart, but ~70% of the ...
19
votes
3answers
2k views

Forking a repo on GitHub but allowing new issues on the fork

I have previously forked other people's repos on GitHub, and I have noticed that issues stay with the original repo, and that I can't file issues on the forked repo. I now have the following task. I ...
18
votes
9answers
2k views

Definition of a Software bug. Blizzard Entertainment insists that my “bug” is not a bug at all. Are they right? [closed]

According to Wikipepdia, A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected ...
18
votes
6answers
2k views

How do you handle bug tracking in a manner friendly to programmers and non-technical staff? [closed]

We're actually using Mantis for our projects. Or should I say "we try to use". The problem with all bug trackers I know is that they're made by programmers, for programmers. So the design is non ...
17
votes
2answers
823 views

How up-to-date is the Joel test? [closed]

I want to convince my partners that we should have a spec and that bugs should get fixed before writing new code. Should I refer to the Joel test? Do you think that the Joel test is up to date? I ...
16
votes
10answers
1k views

Why not use the word bug instead of exception? [closed]

If we refer to exceptions as bugs, why not just call it a bug in the first place instead of an exception? If in the code it's called exception and as soon as it occurs it's called a bug. Then why not ...
16
votes
3answers
911 views

Add a unit test for each new bug

In my job all developers that resolve a bug have to add a new unit test that warns about this type of bugs (in the case it occours again). If a unit test is not possible (for example, a webpage design ...
15
votes
7answers
678 views

Bug once in a while, but high priority

I am working on a CNC (computer numerical control) project which cuts shapes into metal with help of laser. Now my problem is once in a while (1-2 times in 20 odd days) the cutting goes wrong or not ...
15
votes
7answers
523 views

Herding your users to your bugtracker

I have a fully configured mantis bug tracker for tracking issues in apps that I create. When an user is disciplined and goes straight to mantis to write a issue report, he/she will have fastest ...
15
votes
6answers
635 views

How do you handle ever-growing piles of issues to be resolved “somewhen”?

We're using JIRA to keep track of issues in our software projects. One effect we noticed is that we often create a new issue but we don't knw yet when/if the problem is going to be fixed at all. So we ...
14
votes
6answers
777 views

How to determine the priority and severity of a “code improvement”?

We have "priority" and "severity" fields in our bug tracking system. We define severity as "how it impacts the user" and priority as "how it impacts the product". My question is about how to ...
13
votes
12answers
1k views

How would you advocate not using a shared spreadsheet to track bugs / issues?

In our company, the developers want to use a proper bug tracking tool to manager issues in our application. The management however insists on using a shared spreadsheet (formeerly a shared excel file, ...
12
votes
6answers
480 views

Is it good practice to comment with issue number?

I saw many issue numbers from comments of jQuery code(Actually, there were 69 issue numbers in jQuery code). I think it would be good practice, but I've never seen any guidelines of this practice. ...
12
votes
3answers
486 views

Using bug-tracking / issue-tracking software to discuss design questions, new tools etc

Does anybody have experience with using a bug-tracking / issue-tracking software like bugzilla, mantis or JIRA not only for bugs or tasks, but to initiate and maintain discussions that in the end lead ...
12
votes
6answers
2k views

What's the best way to manage error logging for exceptions?

Introduction If an error occurs on a website or system, it is of course useful to log it, and show the user a polite message with a reference code for the error. And if you have lots of systems, you ...
11
votes
9answers
3k views

Bug tracker that integrates with source control [closed]

I thought this would be easy, but its been sort of a disaster. I want to set up a bug tracker that integrates with source control. At a minimum, when you commit to source control, it should notify ...
11
votes
4answers
494 views

How to handle bugs that I think I fixed, but I'm not entirely sure

There are some types of bugs which are very hard to reproduce, happen very rarely and seemingly by random. It can happen, that I find a possible cause, fix it, test the program, and can't reproduce ...
10
votes
5answers
547 views

How to report a bug to developers? A programmers quest to educated on bug reporting

I'm hoping to get some tips and advice on how to educate the rest of the company on how to submit proper bug reports. Currently we get tickets like: When I click this link I get a 404. (They ...
10
votes
3answers
4k views

GitHub: Are there external tools for managing issues list vs. project backlog

Recently I posted one of my the projects1 on GitHub and as I was exploring capabilities of the site, I noticed they have a rather decent issue tracking section. I want to use that section as a) other ...
9
votes
5answers
2k views

Are there studies about the disadvantages of using issue tracking systems? [closed]

I don't like issue tracking systems because: It takes too much time to describe issues in it. This discourage its usage. You create a place to keep your bugs. And if there is a place for them, ...
9
votes
7answers
441 views

Should cases be reopened for bugs, or should bugs be opened as a new case?

Currently at my work place we use FogBugz for managing all our features and bugs for our different web applications. When a new feature is to be added to one of our web applications, a new Case is ...
9
votes
8answers
631 views

Status “Open” and “Reopened”

Why issue tracker systems usually have distinct "Opened" and "Reopened" statuses?
9
votes
3answers
816 views

How to facilitate code reviews in a small team for embedded software? [closed]

Short Question Does a cost-effective tool / workflow exist to facilitate code reviews in a small team? More specifically, a small team that relies on post-commit code reviews. Background Our team ...
9
votes
1answer
155 views

How to avoid duplication between my issue tracker and the project specification documents?

I used to work for a professional consulting firm, and we worked under many different contract terms. When we could get a time & materials project, we ran it with SCRUM and tracked the backlog in ...
8
votes
11answers
4k views

How do you classify bug severity? [closed]

At my current job we have Low, Medium, High priority bugs. Low priority bugs are small errors that don't stop shipping or cause real trouble for any user. Medium priority bugs cause some internal ...
7
votes
5answers
680 views

should you always enter a bug in a bug tracking system [duplicate]

Possible Duplicate: Should developers enter bugs into the bug tracking system? Should I log trivial fixes? For a project I'll be doing in school soon I will be working with 6 other ...
7
votes
9answers
502 views

What features are vital for good bug tracking software?

What features are vital for good bug tracking software and why are they important? What in particular is necessary for you to consider these features done right?
7
votes
6answers
726 views

How to handle growing QA reporting requirements?

Some Background: Our company is growing very quickly - in 3 years we've tripled in size and there are no signs of stopping any time soon. Our marketing department has expanded and our IT requirements ...
7
votes
4answers
326 views

Is it impolite to file bug reports against abandoned open-source projects?

Is it considered impolite to file a bug report against an abandoned open-source project, or an abandoned branch of a still-continuing project? Is it perceived as making a request of the former ...
7
votes
5answers
1k views

Defect statuses: “WON'T FIX” vs “Cancelled”

I've been involved in several projects either as tester or developer. In many of projects there were following statuses for defects: WON'T FIX Cancelled Do you use such statuses and how do you ...
7
votes
5answers
303 views

Solving which bugs will give greatest cost benefit [duplicate]

I wanted to get an idea of categorizing bugs based on how easy is it to solve and how much benefit it will give me. for e.g., if there is a bug which will take say an hour (double file close etc.) to ...
7
votes
9answers
1k views

Setting Up a Development Environment

I am part of an organization that is formalizing their software development processes/capabilities/etc. While the organization is not traditionally a software organization, they want to do this right ...
7
votes
2answers
147 views

What is the most effective grammar to use for issue titles? [closed]

When choosing a title for a new issue, there are several grammatical options to choose from. Here are four different options for an example issue I just made up: Descriptive: "Newlines are not ...