Issue tracking the process of managing and maintains listing of issues, as needed by an organization.

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2
votes
3answers
166 views

Test-driven development: To create test when issue is filed or when issue is picked up by somebody?

I've recently been working on a web development project on a team of less-than-five people. Things are going good but now we are decided to go with test-driven development. So far what I've learned ...
12
votes
6answers
475 views

Is it good practice to comment with issue number?

I saw many issue numbers from comments of jQuery code(Actually, there were 69 issue numbers in jQuery code). I think it would be good practice, but I've never seen any guidelines of this practice. ...
11
votes
4answers
488 views

How to handle bugs that I think I fixed, but I'm not entirely sure

There are some types of bugs which are very hard to reproduce, happen very rarely and seemingly by random. It can happen, that I find a possible cause, fix it, test the program, and can't reproduce ...
9
votes
7answers
435 views

Should cases be reopened for bugs, or should bugs be opened as a new case?

Currently at my work place we use FogBugz for managing all our features and bugs for our different web applications. When a new feature is to be added to one of our web applications, a new Case is ...
2
votes
3answers
442 views

Can an issue tracking system be distributed?

I was thinking about issue tracking software like Redmine, Trac or even the one that is in Fossil and something hit me: Is there a reason why Redmine and Trac are not possible to be distributed? Or ...
15
votes
7answers
676 views

Bug once in a while, but high priority

I am working on a CNC (computer numerical control) project which cuts shapes into metal with help of laser. Now my problem is once in a while (1-2 times in 20 odd days) the cutting goes wrong or not ...
27
votes
6answers
920 views

Why could citing bug IDs in patch notes be considered a bad practice?

Based on a comment and subsequent upvotes from Bug reopen vs. new: Citing bug IDs in patch notes is just.. very unfriendly. – Krelp It appears at least some people feel that referencing bug IDs ...
49
votes
5answers
2k views

Bug reopen vs. new

A bug was opened, fixed, verified and closed. A month later, it showed up again in a subsequent version after several iterations without any regression. Provided the bug characteristics are the same, ...
24
votes
9answers
1k views

Should I log trivial fixes?

I'm in a code shop of two. And while I understand that a bug tracker is useful where the number of programmers is greater or equal to one, I'm not so convinced that logging bugs, changes, and fixes is ...
14
votes
6answers
761 views

How to determine the priority and severity of a “code improvement”?

We have "priority" and "severity" fields in our bug tracking system. We define severity as "how it impacts the user" and priority as "how it impacts the product". My question is about how to ...
4
votes
5answers
209 views

DCVS and Bug Database

I am considering implementing the following policy and would like to run it by the community before implementing it: All mercurial commits must have a bug id corresponding to our bug reporting ...
5
votes
1answer
415 views

Which commit to add issue/bug tracking ticket # to

I have been committing changes in git for a project over the last several months. I would like to start integrating Trac into my workflow. Generally, I have the 'git flow' style of git repository. I ...
16
votes
3answers
886 views

Add a unit test for each new bug

In my job all developers that resolve a bug have to add a new unit test that warns about this type of bugs (in the case it occours again). If a unit test is not possible (for example, a webpage design ...
70
votes
16answers
4k views

Should developers enter bugs into the bug tracking system?

While developing (either features or bug fixes) I sometimes happen to discover bugs that are not directly related to what I'm working on. What should I do in that situation. Just fix it? Try to ...
10
votes
3answers
4k views

GitHub: Are there external tools for managing issues list vs. project backlog

Recently I posted one of my the projects1 on GitHub and as I was exploring capabilities of the site, I noticed they have a rather decent issue tracking section. I want to use that section as a) other ...
5
votes
3answers
304 views

How to deal with the trail of bugs?

Every release, our trail of bugs keeps on increasing. These are valid bugs however, we also have to write new features to stay in the competition. Also, those features will be more used than the ...
26
votes
1answer
3k views

What is an untriaged bug?

I am an undergrad studying Computer Science. When I tried reporting bugs to several projects, I came across the classification untriaged a lot. A web search didn't really explain what this means. ...
41
votes
7answers
16k views

How to manage github issues for (priority, etc)? [closed]

I'm new to github, and am looking for advice on how to manage issues. I'm used to having priority and other ordering options but see that none exist. How do others manages issues during the ...
30
votes
7answers
5k views

What is the role of traditional issue tracker when Scrum / Kanban board is used?

From a very high level view, to me it seems there are generally 2 types of Project Management tools: Traditional issue trackers like Fogbugz, JIRA, BugZilla, Trac, Redmine etc. Virtual card boards / ...
5
votes
2answers
353 views

Where can I find accessible bug/issue databases with complete revision history

I'm performing some research and analysis on bug/issue tracking databases and more specifically on how programmers and teams of programmers actually interact with them. What I'm looking for involves ...
35
votes
17answers
9k views

Simple issue tracker for 1-2 developers [closed]

I'm currently working mostly alone on a project (in Java). I'm mostly alone as I have an advisor that gives me high level instructions on what to do, and will seldom make any code contribution. She ...
0
votes
2answers
193 views

Planning Development Projects

We are currently re-evaluating the way we manage, plan and run our projects (an area that I think we can massively improve upon) so I just wanted to get some ideas as to how other development teams go ...
2
votes
1answer
336 views

What about ALM systems, ERPs, and embedded products?

We are working on getting a new application lifecycle management (ALM) system, including a bug tracker, a documentation system, project management, etc. The concern is that we deal with quite complex ...
4
votes
5answers
4k views

In agile environment, how is bug tracking and iteration tracking consolidated.

This topic stemmed from my other question about management-imposed waterfall-like schedule. From the responses in the other thread, I gathered this much about what is generally advised: Each story ...
10
votes
9answers
3k views

Bug tracker that integrates with source control [closed]

I thought this would be easy, but its been sort of a disaster. I want to set up a bug tracker that integrates with source control. At a minimum, when you commit to source control, it should notify ...
12
votes
3answers
474 views

Using bug-tracking / issue-tracking software to discuss design questions, new tools etc

Does anybody have experience with using a bug-tracking / issue-tracking software like bugzilla, mantis or JIRA not only for bugs or tasks, but to initiate and maintain discussions that in the end lead ...
9
votes
5answers
2k views

Are there studies about the disadvantages of using issue tracking systems? [closed]

I don't like issue tracking systems because: It takes too much time to describe issues in it. This discourage its usage. You create a place to keep your bugs. And if there is a place for them, ...
14
votes
6answers
1k views

Why not use the word bug instead of exception?

If we refer to exceptions as bugs, why not just call it a bug in the first place instead of an exception? If in the code it's called exception and as soon as it occurs it's called a bug. Then why not ...
18
votes
9answers
2k views

Definition of a Software bug. Blizzard Entertainment insists that my “bug” is not a bug at all. Are they right? [closed]

According to Wikipepdia, A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected ...
14
votes
6answers
610 views

How do you handle ever-growing piles of issues to be resolved “somewhen”?

We're using JIRA to keep track of issues in our software projects. One effect we noticed is that we often create a new issue but we don't knw yet when/if the problem is going to be fixed at all. So we ...
107
votes
17answers
6k views

Should I tell someone that their commit caused a regression?

When you track down and fix a regression—i.e. a bug that caused previously working code to stop working—version control makes it entirely possible to look up who committed the change that broke it. ...
6
votes
5answers
285 views

Where to start fixing a complex bug?

I'm trying to solve a complex bug in our codebase , but the problem seems to be coming from a lot of places to the point that i dont know what to change first . do you have any procedure or ...
4
votes
7answers
382 views

Should all development, including refactoring work, be accompanied by a tracking issue?

The debate: Should all development, including refactoring work, be accompanied by a tracking issue? (in our case, Jira) The common ground: Our primary goal is quality. A working product, every ...
2
votes
3answers
267 views

Reaction time of big companies to bug reports

I have submitted a bug report over a month ago to one of the biggest software companies about one of their flagship development products (I deliberately not include any more details about this bug ...
17
votes
2answers
800 views

How up-to-date is the Joel test? [closed]

I want to convince my partners that we should have a spec and that bugs should get fixed before writing new code. Should I refer to the Joel test? Do you think that the Joel test is up to date? I ...
9
votes
3answers
778 views

How to facilitate code reviews in a small team for embedded software? [closed]

Short Question Does a cost-effective tool / workflow exist to facilitate code reviews in a small team? More specifically, a small team that relies on post-commit code reviews. Background Our team ...
4
votes
3answers
3k views

What are the open source options for a Bug tracker on IIS 7 & SQL Server 2008? [closed]

What are the open source options for a Bug tracker on IIS 7 & SQL Server 2008? Currently we're running a Windows Server 2008 with IIS 7, Coldfusion 8 & SQL Server 2008. What are the best ...
46
votes
16answers
4k views

Too much version control and bug tracking overhead per change?

I work at a place that is CVS-crazy and Bugzilla-nuts. There are so many branches off each release that one cannot count them. Everyone is constantly auto-merging. There is no fluidity at this job. ...
18
votes
6answers
2k views

How do you handle bug tracking in a manner friendly to programmers and non-technical staff? [closed]

We're actually using Mantis for our projects. Or should I say "we try to use". The problem with all bug trackers I know is that they're made by programmers, for programmers. So the design is non ...
6
votes
4answers
1k views

how to start fixing bugs in open source softwares

I a student and have good knowledge in C programming and like to contribute any open source project which is developed in C. I searched sourceforge and selected 7-Zip because its widely used one and ...
3
votes
2answers
666 views

looking for a User Guide to write a JIRA Issue [closed]

I'm looking for a User Guide how to write a JIRA Issue. I'm aware of http://confluence.atlassian.com/display/JIRA/Creating+an+Issue The problem I have is that this documentation is targeted at people ...
5
votes
3answers
455 views

Forgetting to merge changes from trunk to branch

Recently, I forgot to merge changes from trunk to our maintenance branch. This caused us to rebuild - twice - and put QA on hold for two days while we fixed the mess. Normally, when committing to ...
7
votes
4answers
323 views

Is it impolite to file bug reports against abandoned open-source projects?

Is it considered impolite to file a bug report against an abandoned open-source project, or an abandoned branch of a still-continuing project? Is it perceived as making a request of the former ...
6
votes
4answers
9k views

What free bug tracking systems integrate very well with git? [closed]

What bug tracking system works with git and has these requirements? Requirements: Shows git commit log Hides git source code For the system you're suggesting, what are its strengths and ...
9
votes
8answers
607 views

Status “Open” and “Reopened”

Why issue tracker systems usually have distinct "Opened" and "Reopened" statuses?
7
votes
9answers
1k views

Setting Up a Development Environment

I am part of an organization that is formalizing their software development processes/capabilities/etc. While the organization is not traditionally a software organization, they want to do this right ...
4
votes
1answer
140 views

Separately tracking software failures and faults

I've recently finished reading a couple of Gerald Weinberg books on Quality Software Management. In them, he strongly recommends that organizations distinguish between software failures (which we ...
1
vote
2answers
814 views

Best practices for cloning bugs

I'm trying to think of a nice and easy way to do this, but I thought I'd run it past some people for a second opinion: Say you've got 8 clients (one project for each customer) and each project ...
6
votes
5answers
314 views

If a new feature is implemented and there is a bug, should QA reject that feature or accept it and file a new bug?

At work, we use a bug tracker called Pivotal Tracker (www.pivotaltracker.com) that allows engineers to file features and bugs. If a feature or bug fix is delivered, it is QA's job to accept or reject ...
7
votes
5answers
1k views

Defect statuses: “WON'T FIX” vs “Cancelled”

I've been involved in several projects either as tester or developer. In many of projects there were following statuses for defects: WON'T FIX Cancelled Do you use such statuses and how do you ...