Issue tracking the process of managing and maintains listing of issues, as needed by an organization.

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2
votes
2answers
239 views

What to do when issue-tracker is down?

It has happened in our team that our issue-tracker is down. Happens about once a week now (yes, wow), and there's not really much we can do to get it back up, since it's hosted by our client in a ...
5
votes
3answers
593 views

Responding to end users about bugs they found

I have an issue tracking system, but sometimes users report bugs directly to me in an email. If I'm responding to a bug report in an email, what's a good etiquette to use? Do I thank them for ...
3
votes
7answers
670 views

Is it a bug or a task when something doesn't work, yet, in development process

We usually have this dilemma in our team. Sometimes, in order to implement a task or a story we find out that the system must be in a specific state. For example, a specific system configuration has ...
1
vote
1answer
1k views

How to use TFS as a query tracking system?

We already use tfs for managing defects in code etc, etc. We additionally need a way to "understand the domain & requirements of the products". Normally, without tfs we exchange emails with the ...
3
votes
2answers
8k views

What makes for a good JIRA workflow with a software development team? [closed]

I am migrating my team from a snarl of poorly managed excel documents, individual checklists, and personal emails to manage our application issues and development tasks to a new JIRA project. My team ...
2
votes
5answers
127 views

schedule compliance and keeping technical supports and resolving issues

I am an entrepreneur of a small software developer company. The flagship product is developed by myself and my company grew up to 14 people. One of pride is that we've never have to be invested or ...
22
votes
5answers
907 views

Bug Tracking Etiquette - Necromancy or Duplicate?

I came across a really old (2+ years) feature request issue in a bug tracker for an open source project that was marked as "resolved (won't fix)" due to the lack of tools required to make the ...
2
votes
3answers
3k views

Bug severity classification issues

In a book I have, there is a following classification of defect: Critical : A defect receives a “critical” severity level if one or more critical system functionalities are impaired by a defect with ...
7
votes
3answers
3k views

How can I get an anonymous user to submit bugs on a private GitHub project?

Our company has a private GitHub repository for the project I'm working on. After a full summer of work, it looks like we'll be launching this week (wheee!). However, I want to include a "submit a ...
5
votes
4answers
541 views

Issues Tracker for both developers and end users [closed]

currently, we have a closed source project on hand. However, we would like to have a communication channel together with our end users. We would like to have our end users to know, what features we ...
4
votes
1answer
588 views

Best practice for marking a bug as resolved in Bugzilla ?

I am wondering what is the best way to handle the situation of marking a bug as resolved and providing a version of component/product in which this fix can be found. Context For a project I am ...
2
votes
1answer
1k views

Any suggested approaches to track bugs/defects?

What is the best way to track defect sources in tfs? We have various teams for a project like the vulnerability team, the customer, pre-sales, etc. We give a build and these teams independently test ...
6
votes
5answers
269 views

How to talk to management about using integrated project management/bug tracking

Background: I have just started at a new shop, where there is one other developer. This shop was not historically a software shop, and their software development process really shows it. They ...
7
votes
6answers
466 views

What's better in terms of user experience - providing an email address or a link to my projects github account?

What's better in terms of user experience? Provide the user an email account where he can report bugs, or a link to the projects github issues page (which requires a github account but may be easier ...
4
votes
3answers
200 views

How to solve installation errors reported by users, on Android?

I've some application on the Google Play, free to download, but I have some people reporting things like: "There has been problem installing on my htc x." How do I help these people? I could ...
2
votes
3answers
170 views

Test-driven development: To create test when issue is filed or when issue is picked up by somebody?

I've recently been working on a web development project on a team of less-than-five people. Things are going good but now we are decided to go with test-driven development. So far what I've learned ...
12
votes
6answers
564 views

Is it good practice to comment with issue number?

I saw many issue numbers from comments of jQuery code(Actually, there were 69 issue numbers in jQuery code). I think it would be good practice, but I've never seen any guidelines of this practice. ...
12
votes
4answers
528 views

How to handle bugs that I think I fixed, but I'm not entirely sure

There are some types of bugs which are very hard to reproduce, happen very rarely and seemingly by random. It can happen, that I find a possible cause, fix it, test the program, and can't reproduce ...
9
votes
7answers
498 views

Should cases be reopened for bugs, or should bugs be opened as a new case?

Currently at my work place we use FogBugz for managing all our features and bugs for our different web applications. When a new feature is to be added to one of our web applications, a new Case is ...
2
votes
3answers
531 views

Can an issue tracking system be distributed?

I was thinking about issue tracking software like Redmine, Trac or even the one that is in Fossil and something hit me: Is there a reason why Redmine and Trac are not possible to be distributed? Or ...
15
votes
7answers
744 views

Bug once in a while, but high priority

I am working on a CNC (computer numerical control) project which cuts shapes into metal with help of laser. Now my problem is once in a while (1-2 times in 20 odd days) the cutting goes wrong or not ...
27
votes
6answers
985 views

Why could citing bug IDs in patch notes be considered a bad practice?

Based on a comment and subsequent upvotes from Bug reopen vs. new: Citing bug IDs in patch notes is just.. very unfriendly. – Krelp It appears at least some people feel that referencing bug IDs ...
52
votes
5answers
3k views

Bug reopen vs. new

A bug was opened, fixed, verified and closed. A month later, it showed up again in a subsequent version after several iterations without any regression. Provided the bug characteristics are the same, ...
26
votes
9answers
1k views

Should I log trivial fixes?

I'm in a code shop of two. And while I understand that a bug tracker is useful where the number of programmers is greater or equal to one, I'm not so convinced that logging bugs, changes, and fixes is ...
14
votes
6answers
1k views

How to determine the priority and severity of a “code improvement”?

We have "priority" and "severity" fields in our bug tracking system. We define severity as "how it impacts the user" and priority as "how it impacts the product". My question is about how to ...
4
votes
5answers
213 views

DCVS and Bug Database

I am considering implementing the following policy and would like to run it by the community before implementing it: All mercurial commits must have a bug id corresponding to our bug reporting ...
5
votes
1answer
513 views

Which commit to add issue/bug tracking ticket # to

I have been committing changes in git for a project over the last several months. I would like to start integrating Trac into my workflow. Generally, I have the 'git flow' style of git repository. I ...
18
votes
3answers
1k views

Add a unit test for each new bug

In my job all developers that resolve a bug have to add a new unit test that warns about this type of bugs (in the case it occours again). If a unit test is not possible (for example, a webpage design ...
72
votes
15answers
4k views

Should developers enter bugs into the bug tracking system?

While developing (either features or bug fixes) I sometimes happen to discover bugs that are not directly related to what I'm working on. What should I do in that situation. Just fix it? Try to ...
10
votes
3answers
5k views

GitHub: Are there external tools for managing issues list vs. project backlog

Recently I posted one of my the projects1 on GitHub and as I was exploring capabilities of the site, I noticed they have a rather decent issue tracking section. I want to use that section as a) other ...
5
votes
3answers
315 views

How to deal with the trail of bugs?

Every release, our trail of bugs keeps on increasing. These are valid bugs however, we also have to write new features to stay in the competition. Also, those features will be more used than the ...
32
votes
1answer
6k views

What is an untriaged bug?

I am an undergrad studying Computer Science. When I tried reporting bugs to several projects, I came across the classification untriaged a lot. A web search didn't really explain what this means. ...
50
votes
6answers
30k views

How to manage github issues for (priority, etc)? [closed]

I'm new to github, and am looking for advice on how to manage issues. I'm used to having priority and other ordering options but see that none exist. How do others manages issues during the ...
31
votes
7answers
5k views

What is the role of traditional issue tracker when Scrum / Kanban board is used?

From a very high level view, to me it seems there are generally 2 types of Project Management tools: Traditional issue trackers like Fogbugz, JIRA, BugZilla, Trac, Redmine etc. Virtual card boards / ...
3
votes
2answers
424 views

Where can I find accessible bug/issue databases with complete revision history [closed]

I'm performing some research and analysis on bug/issue tracking databases and more specifically on how programmers and teams of programmers actually interact with them. What I'm looking for involves ...
43
votes
17answers
17k views

Simple issue tracker for 1-2 developers [closed]

I'm currently working mostly alone on a project (in Java). I'm mostly alone as I have an advisor that gives me high level instructions on what to do, and will seldom make any code contribution. She ...
3
votes
1answer
421 views

What about ALM systems, ERPs, and embedded products?

We are working on getting a new application lifecycle management (ALM) system, including a bug tracker, a documentation system, project management, etc. The concern is that we deal with quite complex ...
5
votes
6answers
8k views

In agile environment, how is bug tracking and iteration tracking consolidated.

This topic stemmed from my other question about management-imposed waterfall-like schedule. From the responses in the other thread, I gathered this much about what is generally advised: Each story ...
12
votes
3answers
717 views

Using bug-tracking / issue-tracking software to discuss design questions, new tools etc

Does anybody have experience with using a bug-tracking / issue-tracking software like bugzilla, mantis or JIRA not only for bugs or tasks, but to initiate and maintain discussions that in the end lead ...
9
votes
4answers
554 views

Is reference to bug/issue in commit message considered good practice?

I'm working on a project where we have the source control set up to automatically write notes in the bug tracker. We simply write the bug issue ID in the commit message and the commit message is added ...
9
votes
5answers
3k views

Are there studies about the disadvantages of using issue tracking systems? [closed]

I don't like issue tracking systems because: It takes too much time to describe issues in it. This discourage its usage. You create a place to keep your bugs. And if there is a place for them, ...
18
votes
10answers
2k views

Why not use the word bug instead of exception? [closed]

If we refer to exceptions as bugs, why not just call it a bug in the first place instead of an exception? If in the code it's called exception and as soon as it occurs it's called a bug. Then why not ...
18
votes
9answers
2k views

Definition of a Software bug. Blizzard Entertainment insists that my “bug” is not a bug at all. Are they right? [closed]

According to Wikipepdia, A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected ...
15
votes
6answers
773 views

How do you handle ever-growing piles of issues to be resolved “somewhen”?

We're using JIRA to keep track of issues in our software projects. One effect we noticed is that we often create a new issue but we don't knw yet when/if the problem is going to be fixed at all. So we ...
111
votes
17answers
6k views

Should I tell someone that their commit caused a regression?

When you track down and fix a regression—i.e. a bug that caused previously working code to stop working—version control makes it entirely possible to look up who committed the change that broke it. ...
6
votes
5answers
354 views

Where to start fixing a complex bug?

I'm trying to solve a complex bug in our codebase , but the problem seems to be coming from a lot of places to the point that i dont know what to change first . do you have any procedure or ...
5
votes
7answers
556 views

Should all development, including refactoring work, be accompanied by a tracking issue?

The debate: Should all development, including refactoring work, be accompanied by a tracking issue? (in our case, Jira) The common ground: Our primary goal is quality. A working product, every ...
2
votes
3answers
290 views

Reaction time of big companies to bug reports

I have submitted a bug report over a month ago to one of the biggest software companies about one of their flagship development products (I deliberately not include any more details about this bug ...
17
votes
2answers
933 views

How up-to-date is the Joel test? [closed]

I want to convince my partners that we should have a spec and that bugs should get fixed before writing new code. Should I refer to the Joel test? Do you think that the Joel test is up to date? I ...
9
votes
3answers
1k views

How to facilitate code reviews in a small team for embedded software? [closed]

Short Question Does a cost-effective tool / workflow exist to facilitate code reviews in a small team? More specifically, a small team that relies on post-commit code reviews. Background Our team ...