Issue tracking the process of managing and maintains listing of issues, as needed by an organization.
4
votes
9answers
1k views
Separate trackers for features and defects?
At my company we use JIRA for new feature requests and then the QA department logs any bugs/defects in Quality Center. I find Quality Center to be very non-userfriendly as it requires IE because it ...
6
votes
2answers
85 views
Resources for developers to help them create better bug reports
Are there any good articles or videos available that developers could use to learn to create more informative bug reports?
Often times I have to verify cases that were opened by developers where the ...
7
votes
4answers
294 views
How to manage an issue tracker's backlog
We've been dutifully using Trac for several years now, and our "active tickets" list has grown to almost 200 items. These include bugs that are too low priority and too complicated to fix for now, ...
3
votes
3answers
124 views
Can/should one record unstructured suggestions and feedback in an issue tracker?
I'd like to advocate the use of issue-tracking software within an organisation that currently does not use it. But there's one aspect of their situation for which I'm unsure of what to suggest: their ...
12
votes
12answers
788 views
How would you advocate not using a shared spreadsheet to track bugs / issues?
In our company, the developers want to use a proper bug tracking tool to manager issues in our application. The management however insists on using a shared spreadsheet (formeerly a shared excel file, ...
3
votes
4answers
280 views
Should QA file 5 separate bugs or one bug with multiple parts in it?
The question might not be as simple as it sounds, as we have struggled with this a bit.
If there are 5 separate bugs, which can be taken care of with a single fix, then it is wasteful to take this ...
1
vote
1answer
343 views
How do you use Roundup issue tracker?
Roundup issue tracker is pretty minimalistic by default, and it does not bring any specific workflow with itself. It was once called ‘so configurable that it’s probably better described as a ...
11
votes
9answers
1k views
What's the best way to manage error logging for exceptions?
Introduction
If an error occurs on a website or system, it is of course useful to log it, and show the user a polite message with a reference code for the error.
And if you have lots of systems, you ...
14
votes
7answers
440 views
Herding your users to your bugtracker
I have a fully configured mantis bug tracker for tracking issues in apps that I create. When an user is disciplined and goes straight to mantis to write a issue report, he/she will have fastest ...
17
votes
5answers
558 views
What do you do with a heisenbug?
I've gotten a bug report from one of my users in a section of the software. The scenario is basically a databinding scenario where the user enters info, and that info is printed to pdf.
The problem ...
44
votes
20answers
4k views
How do you track bugs in your personal projects? [closed]
I'm trying to decide if I need to reassess my defect-tracking process for my home-grown projects. For the last several years, I really just track defects using TODO tags in the code, and keeping ...
23
votes
14answers
1k views
What tools do you use to manage requests from users? [closed]
I'm drowning in user emails and I'd like to implement a better way to manage all these requests I get and put them in a queue where those people on a team, as well as users, have access to them and ...
4
votes
4answers
137 views
Debugging applications
In my current developement, I have decided to keep the command prompt open so I can see debug messages. For example, if something wasn't happening when it should, I would put a cout statement at every ...
22
votes
11answers
5k views
Free alternative to BugZilla [closed]
I introduced BugZilla as my bug tracking software of choice.
Most of the managers in my company, who are not IT people, are asking for a simpler solution that is simpler to use. They are not ...
7
votes
9answers
440 views
What features are vital for good bug tracking software?
What features are vital for good bug tracking software and why are they important? What in particular is necessary for you to consider these features done right?
19
votes
10answers
895 views
What is the proper way to create requirements documents?
Right now my supervisor is creating requirements documentation / specs for me using bugtracking software. This seems like a terrible idea to me, all the requirements are on these little tickets and I ...
10
votes
7answers
3k views
What bug tracking software should I choose - fogbugz, assembla or bontq? [closed]
I wanted to ask the experts what will be the best choice of bug tracking saas for our company.
We need a very user-friendly bug tracking service that will contain basic project management ...
