Issue tracking the process of managing and maintains listing of issues, as needed by an organization.

learn more… | top users | synonyms (1)

7
votes
6answers
728 views

How to handle growing QA reporting requirements?

Some Background: Our company is growing very quickly - in 3 years we've tripled in size and there are no signs of stopping any time soon. Our marketing department has expanded and our IT requirements ...
5
votes
3answers
347 views

How do you get people to use a bug tracker?

This is actually a question I should've asked a while ago(as in, I don't even work at this job) but I thought it to be an interesting question nonetheless. Our team was basically just 1 ...
56
votes
26answers
4k views

How big of a team do you need to benefit from bug tracking software? [closed]

My development team just grew by 100% (from 1 developer to 2). My new cohort want to invest in bug tracking software. Is there benefits to such software for such a small team?
10
votes
5answers
549 views

How to report a bug to developers? A programmers quest to educated on bug reporting

I'm hoping to get some tips and advice on how to educate the rest of the company on how to submit proper bug reports. Currently we get tickets like: When I click this link I get a 404. (They ...
3
votes
9answers
2k views

Separate trackers for features and defects? [closed]

At my company we use JIRA for new feature requests and then the QA department logs any bugs/defects in Quality Center. I find Quality Center to be very non-userfriendly as it requires IE because it ...
7
votes
2answers
96 views

Resources for developers to help them create better bug reports

Are there any good articles or videos available that developers could use to learn to create more informative bug reports? Often times I have to verify cases that were opened by developers where the ...
7
votes
4answers
407 views

How to manage an issue tracker's backlog

We've been dutifully using Trac for several years now, and our "active tickets" list has grown to almost 200 items. These include bugs that are too low priority and too complicated to fix for now, ...
3
votes
4answers
163 views

Recording unstructured suggestions and feedback in an issue tracker?

I'd like to advocate the use of issue-tracking software within an organisation that currently does not use it. But there's one aspect of their situation for which I'm unsure of what to suggest: their ...
13
votes
12answers
1k views

How would you advocate not using a shared spreadsheet to track bugs / issues?

In our company, the developers want to use a proper bug tracking tool to manager issues in our application. The management however insists on using a shared spreadsheet (formeerly a shared excel file, ...
3
votes
4answers
324 views

Should QA file 5 separate bugs or one bug with multiple parts in it?

The question might not be as simple as it sounds, as we have struggled with this a bit. If there are 5 separate bugs, which can be taken care of with a single fix, then it is wasteful to take this ...
1
vote
1answer
428 views

How do you use Roundup issue tracker?

Roundup issue tracker is pretty minimalistic by default, and it does not bring any specific workflow with itself. It was once called ‘so configurable that it’s probably better described as a ...
12
votes
6answers
2k views

What's the best way to manage error logging for exceptions?

Introduction If an error occurs on a website or system, it is of course useful to log it, and show the user a polite message with a reference code for the error. And if you have lots of systems, you ...
15
votes
7answers
523 views

Herding your users to your bugtracker

I have a fully configured mantis bug tracker for tracking issues in apps that I create. When an user is disciplined and goes straight to mantis to write a issue report, he/she will have fastest ...
19
votes
5answers
625 views

What do you do with a heisenbug?

I've gotten a bug report from one of my users in a section of the software. The scenario is basically a databinding scenario where the user enters info, and that info is printed to pdf. The problem ...
24
votes
13answers
1k views

What tools do you use to manage requests from users? [closed]

I'm drowning in user emails and I'd like to implement a better way to manage all these requests I get and put them in a queue where those people on a team, as well as users, have access to them and ...
4
votes
4answers
159 views

Debugging applications

In my current developement, I have decided to keep the command prompt open so I can see debug messages. For example, if something wasn't happening when it should, I would put a cout statement at every ...
7
votes
9answers
502 views

What features are vital for good bug tracking software?

What features are vital for good bug tracking software and why are they important? What in particular is necessary for you to consider these features done right?
21
votes
10answers
1k views

What is the proper way to create requirements documents?

Right now my supervisor is creating requirements documentation / specs for me using bugtracking software. This seems like a terrible idea to me, all the requirements are on these little tickets and I ...