Issue tracking the process of managing and maintains listing of issues, as needed by an organization.

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47
votes
16answers
4k views

Too much version control and bug tracking overhead per change?

I work at a place that is CVS-crazy and Bugzilla-nuts. There are so many branches off each release that one cannot count them. Everyone is constantly auto-merging. There is no fluidity at this job. ...
18
votes
6answers
2k views

How do you handle bug tracking in a manner friendly to programmers and non-technical staff? [closed]

We're actually using Mantis for our projects. Or should I say "we try to use". The problem with all bug trackers I know is that they're made by programmers, for programmers. So the design is non ...
8
votes
4answers
2k views

How to start fixing bugs in open source software?

I'm a student with good knowledge in C programming and like to contribute any open source project which is developed in C. I searched SourceForge and selected 7-Zip because its widely used one and ...
5
votes
3answers
492 views

Forgetting to merge changes from trunk to branch

Recently, I forgot to merge changes from trunk to our maintenance branch. This caused us to rebuild - twice - and put QA on hold for two days while we fixed the mess. Normally, when committing to ...
7
votes
4answers
360 views

Is it impolite to file bug reports against abandoned open-source projects?

Is it considered impolite to file a bug report against an abandoned open-source project, or an abandoned branch of a still-continuing project? Is it perceived as making a request of the former author(...
9
votes
8answers
1k views

Status “Open” and “Reopened”

Why issue tracker systems usually have distinct "Opened" and "Reopened" statuses?
7
votes
9answers
2k views

Setting Up a Development Environment

I am part of an organization that is formalizing their software development processes/capabilities/etc. While the organization is not traditionally a software organization, they want to do this right ...
4
votes
1answer
156 views

Separately tracking software failures and faults

I've recently finished reading a couple of Gerald Weinberg books on Quality Software Management. In them, he strongly recommends that organizations distinguish between software failures (which we ...
1
vote
2answers
1k views

Best practices for cloning bugs

I'm trying to think of a nice and easy way to do this, but I thought I'd run it past some people for a second opinion: Say you've got 8 clients (one project for each customer) and each project ...
6
votes
5answers
400 views

If a new feature is implemented and there is a bug, should QA reject that feature or accept it and file a new bug?

At work, we use a bug tracker called Pivotal Tracker (www.pivotaltracker.com) that allows engineers to file features and bugs. If a feature or bug fix is delivered, it is QA's job to accept or reject ...
9
votes
5answers
4k views

Defect statuses: “WON'T FIX” vs “Cancelled”

I've been involved in several projects either as tester or developer. In many of projects there were following statuses for defects: WON'T FIX Cancelled Do you use such statuses and how do you ...
12
votes
4answers
6k views

How to classify bug severity to complement our priority classification?

At my current job we have Low, Medium, High priority bugs. Low priority bugs are small errors that don't stop shipping or cause real trouble for any user. Medium priority bugs cause some internal ...
7
votes
6answers
1k views

How to handle growing QA reporting requirements?

Some Background: Our company is growing very quickly - in 3 years we've tripled in size and there are no signs of stopping any time soon. Our marketing department has expanded and our IT requirements ...
5
votes
3answers
401 views

How do you get people to use a bug tracker?

This is actually a question I should've asked a while ago(as in, I don't even work at this job) but I thought it to be an interesting question nonetheless. Our team was basically just 1 developer(me!...
58
votes
26answers
4k views

How big of a team do you need to benefit from bug tracking software? [closed]

My development team just grew by 100% (from 1 developer to 2). My new cohort want to invest in bug tracking software. Is there benefits to such software for such a small team?
11
votes
5answers
943 views

How to report a bug to developers? A programmers quest to educated on bug reporting

I'm hoping to get some tips and advice on how to educate the rest of the company on how to submit proper bug reports. Currently we get tickets like: When I click this link I get a 404. (They ...
11
votes
8answers
15k views

Which online/hosted bug tracking tool do you use for your own work and projects? [closed]

I've accumulated a lot of side projects over the years, which I slowly improve on over time. Whenever I return to one, I take some time reading over text files that include design, recent bugs, next ...
4
votes
7answers
12k views

Software bug/defect classification [closed]

We're trying to come up with terms that better describe our bugs/defects. To us, the term 'bug' or 'defect' is too generic and doesn't accurately reflect what is happening. For example, instead of ...
4
votes
9answers
2k views

Separate trackers for features and defects? [closed]

At my company we use JIRA for new feature requests and then the QA department logs any bugs/defects in Quality Center. I find Quality Center to be very non-userfriendly as it requires IE because it ...
7
votes
4answers
510 views

How to manage an issue tracker's backlog

We've been dutifully using Trac for several years now, and our "active tickets" list has grown to almost 200 items. These include bugs that are too low priority and too complicated to fix for now, ...
3
votes
4answers
174 views

Recording unstructured suggestions and feedback in an issue tracker?

I'd like to advocate the use of issue-tracking software within an organisation that currently does not use it. But there's one aspect of their situation for which I'm unsure of what to suggest: their ...
13
votes
12answers
1k views

How would you advocate not using a shared spreadsheet to track bugs / issues?

In our company, the developers want to use a proper bug tracking tool to manager issues in our application. The management however insists on using a shared spreadsheet (formeerly a shared excel file, ...
4
votes
4answers
360 views

Should QA file 5 separate bugs or one bug with multiple parts in it?

The question might not be as simple as it sounds, as we have struggled with this a bit. If there are 5 separate bugs, which can be taken care of with a single fix, then it is wasteful to take this ...
2
votes
1answer
482 views

How do you use Roundup issue tracker?

Roundup issue tracker is pretty minimalistic by default, and it does not bring any specific workflow with itself. It was once called ‘so configurable that it’s probably better described as a ...
13
votes
6answers
3k views

What's the best way to manage error logging for exceptions?

Introduction If an error occurs on a website or system, it is of course useful to log it, and show the user a polite message with a reference code for the error. And if you have lots of systems, you ...
17
votes
7answers
592 views

Herding your users to your bugtracker

I have a fully configured mantis bug tracker for tracking issues in apps that I create. When an user is disciplined and goes straight to mantis to write a issue report, he/she will have fastest ...
19
votes
6answers
700 views

What do you do with a heisenbug? [duplicate]

I've gotten a bug report from one of my users in a section of the software. The scenario is basically a databinding scenario where the user enters info, and that info is printed to pdf. The problem ...
45
votes
20answers
10k views

How do you track bugs in your personal projects? [closed]

I'm trying to decide if I need to reassess my defect-tracking process for my home-grown projects. For the last several years, I really just track defects using TODO tags in the code, and keeping ...
24
votes
13answers
2k views

What tools do you use to manage requests from users? [closed]

I'm drowning in user emails and I'd like to implement a better way to manage all these requests I get and put them in a queue where those people on a team, as well as users, have access to them and ...
4
votes
4answers
172 views

Debugging applications

In my current developement, I have decided to keep the command prompt open so I can see debug messages. For example, if something wasn't happening when it should, I would put a cout statement at every ...
7
votes
9answers
565 views

What features are vital for good bug tracking software?

What features are vital for good bug tracking software and why are they important? What in particular is necessary for you to consider these features done right?
23
votes
10answers
2k views

What is the proper way to create requirements documents?

Right now my supervisor is creating requirements documentation / specs for me using bugtracking software. This seems like a terrible idea to me, all the requirements are on these little tickets and I ...