Issue tracking the process of managing and maintains listing of issues, as needed by an organization.

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0
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2answers
119 views

Using commit messages for time tracking

Some products can parse a special syntax in commit messages to extract additional data, such at time tracking information: https://confluence.atlassian.com/display/FISHEYE/Using+smart+commits To me, ...
1
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1answer
129 views

Is it good practice to analyse who introduced each bug? [duplicate]

I used to analyse performance of programmers in my team by looking at the issues they have closed. Many of the issues are of course bugs. And here another important performance aspect comes - who ...
0
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2answers
183 views

How are sticky notes used by developers as a project management aid? [closed]

I've seen a lot of offices with sticky notes on whiteboards or even all over the walls. We don't use them in our company, I am currently considering starting using them, but I don't know how. How are ...
17
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6answers
1k views

How do you handle bug tracking in a manner friendly to programmers and non-technical staff? [closed]

We're actually using Mantis for our projects. Or should I say "we try to use". The problem with all bug trackers I know is that they're made by programmers, for programmers. So the design is non ...
3
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2answers
2k views

Redmine (or Trac) integration with customer issue-tracking system

I'm working in a software development area in my university, and we've noticed we need some system to track errors and bugs, who and when it is dealt with. I've researched some software management/bug ...
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2answers
2k views

Forking a repo on GitHub but allowing new issues on the fork

I have previously forked other people's repos on GitHub, and I have noticed that issues stay with the original repo, and that I can't file issues on the forked repo. I now have the following task. I ...
2
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7answers
454 views

Features that encourage use of project management software [closed]

I'm a student and I work as an undergrad in an IT department. They are very effective programmers, but as far as documenting what they do and tracking what time is spent on specific tasks - not so ...
5
votes
4answers
395 views

Using an issue tracker as a single programmer [closed]

If this is tl;dr, scroll down to "The Question" Why this is not a duplicate: The linked question talks about version control (which I have), a one step build script (which I have) and to "have an ...
36
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7answers
15k views

How to manage github issues for (priority, etc)? [closed]

I'm new to github, and am looking for advice on how to manage issues. I'm used to having priority and other ordering options but see that none exist. How do others manages issues during the ...
2
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3answers
159 views

Handling internal IT issues

In the company I work at, developers also serve as internal tech support. This means we have to do three types of things: Development: writing actual code to implement new features and new products ...
0
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2answers
47 views

Multiple documentation issues in a single bug

It is clearly a bad practice to incorporate several issues in a single bug. It is not convenient, hard to maintain, difficult to keep track of what is done and what is not, etc. But does all this ...
7
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2answers
137 views

What is the most effective grammar to use for issue titles? [closed]

When choosing a title for a new issue, there are several grammatical options to choose from. Here are four different options for an example issue I just made up: Descriptive: "Newlines are not ...
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9answers
2k views

Separate trackers for features and defects? [closed]

At my company we use JIRA for new feature requests and then the QA department logs any bugs/defects in Quality Center. I find Quality Center to be very non-userfriendly as it requires IE because it ...
4
votes
6answers
1k views

Usefulness of “milestones” in agile development [closed]

A lot of issue trackers support something called "milestones". I've never found a use for them. It seems that milestones are only useful when you do big, scheduled pushes, but not if you roll out new ...
19
votes
4answers
2k views

How to close a bug that is no longer relevant

I'm currently on a medium-sized team of web developers. We're using jira for bug tracking. We're working on a product with frequent layout changes. A lot of times bugs are filed about a bug in the ...
4
votes
5answers
3k views

In agile environment, how is bug tracking and iteration tracking consolidated.

This topic stemmed from my other question about management-imposed waterfall-like schedule. From the responses in the other thread, I gathered this much about what is generally advised: Each story ...
0
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3answers
439 views

Solution with multiple projects and (GitHub) single issue tracker and repository

I have a Visual Studio solution with multiple projects: Acme.Core Acme.Core.Tests Acme.UI.MvcSite1 Acme.UI.MvcSite2 Acme.UI.WinformsApp1 Acme.UI.WinformsApp2 ... The entire solution is checked-in ...
45
votes
4answers
4k views

Why do some big projects, like Git and Debian, only use a mailing list and not an issue tracker?

Bug tracker for any decent sized project seem like a bit of a no-brainer to me - it makes it really easy to organise hundreds or thousands issues, without issues colliding or getting mixed up. So ...
5
votes
6answers
407 views

Is it good practice to put bug analysis and fix code in bug report?

When I fix a bug I mention briefly what was the issue and in which revision its fixed. But this way nobody would know how much tricky the issue was and how much effort went in analysis and findings. ...
3
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5answers
288 views

Should a developer close a ticket in bug tracking tool?

Should a developer close a ticket in a bug tracking tool? Or should only the scrum master or testers should do it? What are the best practices?
4
votes
3answers
2k views

What are the open source options for a Bug tracker on IIS 7 & SQL Server 2008? [closed]

What are the open source options for a Bug tracker on IIS 7 & SQL Server 2008? Currently we're running a Windows Server 2008 with IIS 7, Coldfusion 8 & SQL Server 2008. What are the best ...
24
votes
13answers
1k views

What tools do you use to manage requests from users? [closed]

I'm drowning in user emails and I'd like to implement a better way to manage all these requests I get and put them in a queue where those people on a team, as well as users, have access to them and ...
7
votes
5answers
294 views

Solving which bugs will give greatest cost benefit [duplicate]

I wanted to get an idea of categorizing bugs based on how easy is it to solve and how much benefit it will give me. for e.g., if there is a bug which will take say an hour (double file close etc.) to ...
17
votes
2answers
782 views

How up-to-date is the Joel test? [closed]

I want to convince my partners that we should have a spec and that bugs should get fixed before writing new code. Should I refer to the Joel test? Do you think that the Joel test is up to date? I ...
12
votes
6answers
2k views

What's the best way to manage error logging for exceptions?

Introduction If an error occurs on a website or system, it is of course useful to log it, and show the user a polite message with a reference code for the error. And if you have lots of systems, you ...
4
votes
2answers
7k views

Use TFS to track bugs from Production Support

I have just moved to a new company and they are using TFS 2010 (2012 in a couple of months) as their version control system and recently started to use it as a work tracking system for the developers. ...
2
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2answers
133 views

Feature code + infrastructure code - how to structure the commits / JIRA issues?

Say that you work on a feature described by a single JIRA ticket and during the work, you: Create feature-specific code like the GUI or specific use-case behavior. Some of the code was generic so ...
4
votes
3answers
154 views

Business issues in the issue tracker?

Most issue trackers are targeted towards developers. But when working in a small team that includes business people: does it makes sense for them to put non-dev issues inside the tracker? I must say ...
35
votes
17answers
9k views

Simple issue tracker for 1-2 developers [closed]

I'm currently working mostly alone on a project (in Java). I'm mostly alone as I have an advisor that gives me high level instructions on what to do, and will seldom make any code contribution. She ...
6
votes
4answers
9k views

What free bug tracking systems integrate very well with git? [closed]

What bug tracking system works with git and has these requirements? Requirements: Shows git commit log Hides git source code For the system you're suggesting, what are its strengths and ...
3
votes
5answers
259 views

Log defects for failures of other systems?

We build products which often integrate with third party systems. Sometimes these systems error, which in turn causes our system to error. For example, we call a web service when a user updates ...
0
votes
2answers
85 views

Issue tracking system by function/method

I often feel that it would be more convenient if, within an issue tracking system, each issue were attributed to a certain function/method. Then, we can easily list all the issues related to a certain ...
14
votes
7answers
672 views

Bug once in a while, but high priority

I am working on a CNC (computer numerical control) project which cuts shapes into metal with help of laser. Now my problem is once in a while (1-2 times in 20 odd days) the cutting goes wrong or not ...
6
votes
3answers
839 views

Distributed Issue Tracking

Distributed issue tracking seems like a belting idea to me, but it has never really taken off in a big way. Is there a good reason for that? I am aware of: bugz everywhere too complex to set up ...
0
votes
1answer
982 views

How to use TFS as a query tracking system?

We already use tfs for managing defects in code etc, etc. We additionally need a way to "understand the domain & requirements of the products". Normally, without tfs we exchange emails with the ...
3
votes
2answers
4k views

What makes for a good JIRA workflow with a software development team? [closed]

I am migrating my team from a snarl of poorly managed excel documents, individual checklists, and personal emails to manage our application issues and development tasks to a new JIRA project. My team ...
19
votes
9answers
1k views

Why is it so hard to get employees to update the issue tracker?

I've always had this struggle to get folks to update their issues, both at my company and at work. I've had a few cases when people actually do it from the goodness of their heart, but ~70% of the ...
5
votes
4answers
439 views

Where can I turn to if I can't fix a bug?

I am looking for resources to turn to when I don't have the answer for something. I lead a team of software developers. We have been rolling out new software releases on a monthly basis. When there ...
3
votes
4answers
511 views

Why do most issue tracking systems have only single status field? [closed]

Most issue tracking systems have only single status field. Typical Status: New -> Fixed When code is pushed to repository with commit message "Fixed issue #1234", the issue #1234 is automatically ...
1
vote
4answers
163 views

Encountering the same issue in an application

I've often come across the situation when the same mistake is made in many places in an application. For example, in a web application when the user creates an item and clicks the Add button to save ...
9
votes
1answer
148 views

How to avoid duplication between my issue tracker and the project specification documents?

I used to work for a professional consulting firm, and we worked under many different contract terms. When we could get a time & materials project, we ran it with SCRUM and tracked the backlog in ...
3
votes
2answers
610 views

looking for a User Guide to write a JIRA Issue [closed]

I'm looking for a User Guide how to write a JIRA Issue. I'm aware of http://confluence.atlassian.com/display/JIRA/Creating+an+Issue The problem I have is that this documentation is targeted at people ...
5
votes
1answer
187 views

Unforeseen Spike in a Sprint… what to do?

I did a look around and couldn't find a question that addresses my case, so I figured I would post. I have a situation where as a new team, we ran into 2 unforseen spikes (is there a better term?) ...
24
votes
9answers
1k views

Should I log trivial fixes?

I'm in a code shop of two. And while I understand that a bug tracker is useful where the number of programmers is greater or equal to one, I'm not so convinced that logging bugs, changes, and fixes is ...
7
votes
5answers
649 views

should you always enter a bug in a bug tracking system [duplicate]

Possible Duplicate: Should developers enter bugs into the bug tracking system? Should I log trivial fixes? For a project I'll be doing in school soon I will be working with 6 other ...
4
votes
1answer
450 views

How should I organize bugs in redmine?

I'm helping to reogranize several redmine projects; although I have a lot of experience with issue tracking systems, I've never worked with redmine before. What is the best way to organize Issues in ...
3
votes
3answers
121 views

Integrating feature request functionality directly into the business software you write?

What are relative merits of something like a button on a piece of custom bizware that says, "press me to ask for a feature" or "click here if something didn't work right". The problem I'm trying to ...
2
votes
2answers
105 views

What level/format of access should be given to a client to the issue tracking system?

So, I used to think that it would be a good idea to give the customer access to the issue tracking system, but now I've seen that it creates less than ideal situations, like: Customer judging ...
6
votes
4answers
1k views

how to start fixing bugs in open source softwares

I a student and have good knowledge in C programming and like to contribute any open source project which is developed in C. I searched sourceforge and selected 7-Zip because its widely used one and ...
2
votes
2answers
232 views

What to do when issue-tracker is down?

It has happened in our team that our issue-tracker is down. Happens about once a week now (yes, wow), and there's not really much we can do to get it back up, since it's hosted by our client in a ...