Issue tracking the process of managing and maintains listing of issues, as needed by an organization.

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0
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3answers
105 views

How to deal with bug reports or issues where the reporter no longer cares and no one can reproduce?

There's a bug report that the original reporter no longer cares about and I can't reproduce the issue. Is there an English terminology used to tag those issues? Should they be kept open and tagged ...
1
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6answers
213 views

Scrum - Dealing with hotfixes

Say you finished a sprint, successfully deployed your application to the production environment and started another 2-week-long sprint. But then you find a critical bug in the version you just shipped,...
5
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3answers
143 views

What is a better design for exposing information in a bug tracking system?

We're working on a BugTracking system and are still in the learning process. A BugReport has a title, description, (...) and also a tag. A tag represents the progess of the BugReport, e.g. New : ...
3
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1answer
29 views

How can I have multiple issue trackers with a shared repository?

I work on a large software project where many vendors contribute have forks of a shared repository. Everyone has their own internal repositories and issue trackers. The problem that I'm trying to ...
8
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4answers
2k views

How to start fixing bugs in open source software?

I'm a student with good knowledge in C programming and like to contribute any open source project which is developed in C. I searched SourceForge and selected 7-Zip because its widely used one and ...
4
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5answers
207 views

What is the difference expected but not desired behavior and a software bug

Recently I asked this question. As commented in the answer by someone who sounds like a numPy developer, this behavior is clearly not desired. The issue posted was closed stating that this is ...
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3answers
101 views

Separating Issues across multiple products (JIRA)

My R&D team has been working on a major product for over a year and we're using JIRA for issue management. Now got more minor, distinct products (not related to the previous one), and would like ...
12
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4answers
6k views

How to classify bug severity to complement our priority classification?

At my current job we have Low, Medium, High priority bugs. Low priority bugs are small errors that don't stop shipping or cause real trouble for any user. Medium priority bugs cause some internal ...
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3answers
2k views

How to deal with a bug which seems to have fixed itself? [closed]

I'm a web application developer for an internal system. A user reports that there's a bug. The bug was that some words could not be displayed. The report contains a screen capture which clearly show ...
8
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5answers
412 views

Solving which bugs will give greatest cost benefit [closed]

I wanted to get an idea of categorizing bugs based on how easy is it to solve and how much benefit it will give me. for e.g., if there is a bug which will take say an hour (double file close etc.) to ...
18
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5answers
2k views

Where to describe architectural problems?

I joined the middle of a middle size project, which runs already for several years. One of problems is that the document describing the architecture was never written. Now I was assigned a task to ...
2
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2answers
147 views

Include internal defects into the release notes?

When delivering a product, Release notes clearly contain known issues found by customer in the previous build. But should we include defects that we, as a supplier, found during our testing, those ...
5
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7answers
547 views

Should all development, including refactoring work, be accompanied by a tracking issue?

The debate: Should all development, including refactoring work, be accompanied by a tracking issue? (in our case, Jira) The common ground: Our primary goal is quality. A working product, every ...
15
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4answers
28k views

Use TFS to track bugs from Production Support

I have just moved to a new company and they are using TFS 2010 (2012 in a couple of months) as their version control system and recently started to use it as a work tracking system for the developers. ...
7
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3answers
2k views

How can I get an anonymous user to submit bugs on a private GitHub project?

Our company has a private GitHub repository for the project I'm working on. After a full summer of work, it looks like we'll be launching this week (wheee!). However, I want to include a "submit a ...
4
votes
7answers
12k views

Software bug/defect classification [closed]

We're trying to come up with terms that better describe our bugs/defects. To us, the term 'bug' or 'defect' is too generic and doesn't accurately reflect what is happening. For example, instead of ...
12
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3answers
440 views

Appropriate to put known issues directly in software?

I've taken over maintenance of an Android app, and there are a few residual problems that I've more or less fixed, but still have issues because of different Android OS versions. For example, sending ...
4
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3answers
198 views

Track Bug fixes in code

I am working in a project in which at many point I need to change the code and fix the bug of the system but how can I inform other team members about this change? Usually I add single line comment to ...
8
votes
4answers
969 views

Who de-duplicates bug tickets?

One of my team mates and I just grabbed separate bug tickets, assigned them separately to ourselves, but the tickets were duplicates! What is the best way to resolve duplicate tickets? Is this ...
5
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3answers
215 views

How do we control which features get released?

I'm working in an environment where we regularly start working on a feature and then are directed not to release it. We then create other features that we do want to release. My typical workflow is ...
111
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17answers
6k views

Should I tell someone that their commit caused a regression?

When you track down and fix a regression—i.e. a bug that caused previously working code to stop working—version control makes it entirely possible to look up who committed the change that broke it. ...
34
votes
8answers
6k views

How do I communicate to a colleague that their code does nothing? [duplicate]

Stay with me here. When I say the code "does nothing", I mean something like the following function: void factorial(int n) { int result = 1; for(int i = 1; i <= n; ++i) { ...
40
votes
4answers
3k views

What to do with abandoned issues in GitHub?

If someone opens an issue on GitHub but more information to reproduce the error is asked and never given, what's the normal procedure? Example. Here the author states that the "nav breaks". While I ...
50
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6answers
29k views

How to manage github issues for (priority, etc)? [closed]

I'm new to github, and am looking for advice on how to manage issues. I'm used to having priority and other ordering options but see that none exist. How do others manages issues during the ...
5
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2answers
2k views

Software for prioritising issues / tasks in an ordered list/queue (ideally in Github)? [closed]

It seems to me that the best way to manage priority for programming tasks in a backlog is to simply put them in order. Do the top task first, second one next. If priority changes, re-order the queue. ...
9
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4answers
551 views

Is reference to bug/issue in commit message considered good practice?

I'm working on a project where we have the source control set up to automatically write notes in the bug tracker. We simply write the bug issue ID in the commit message and the commit message is added ...
7
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6answers
6k views

Usefulness of “milestones” in agile development

A lot of issue trackers support something called "milestones". I've never found a use for them. It seems that milestones are only useful when you do big, scheduled pushes, but not if you roll out new ...
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2answers
1k views

Best practices for cloning bugs

I'm trying to think of a nice and easy way to do this, but I thought I'd run it past some people for a second opinion: Say you've got 8 clients (one project for each customer) and each project ...
5
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6answers
8k views

In agile environment, how is bug tracking and iteration tracking consolidated.

This topic stemmed from my other question about management-imposed waterfall-like schedule. From the responses in the other thread, I gathered this much about what is generally advised: Each story ...
18
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10answers
2k views

Why not use the word bug instead of exception? [closed]

If we refer to exceptions as bugs, why not just call it a bug in the first place instead of an exception? If in the code it's called exception and as soon as it occurs it's called a bug. Then why not ...
7
votes
3answers
1k views

Distributed Issue Tracking [closed]

Distributed issue tracking seems like a belting idea to me, but it has never really taken off in a big way. Is there a good reason for that? I am aware of: bugz everywhere too complex to set up ...
2
votes
3answers
151 views

What level/format of access should be given to a client to the issue tracking system?

So, I used to think that it would be a good idea to give the customer access to the issue tracking system, but now I've seen that it creates less than ideal situations, like: Customer judging ...
45
votes
3answers
6k views

Forking a repo on GitHub but allowing new issues on the fork

I have previously forked other people's repos on GitHub, and I have noticed that issues stay with the original repo, and that I can't file issues on the forked repo. I now have the following task. I ...
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1answer
1k views

How to use TFS as a query tracking system?

We already use tfs for managing defects in code etc, etc. We additionally need a way to "understand the domain & requirements of the products". Normally, without tfs we exchange emails with the ...
56
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5answers
5k views

Why do some big projects, like Git and Debian, only use a mailing list and not an issue tracker?

Bug tracker for any decent sized project seem like a bit of a no-brainer to me - it makes it really easy to organise hundreds or thousands issues, without issues colliding or getting mixed up. So ...
1
vote
0answers
94 views

How to track dependencies when a reported bug affects multiple products containing shared components?

If you have multiple products that contain some shared components, how do you track dependencies to work out which other products a bug affects? For example, product A, B and C use a CRC library ...
11
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8answers
15k views

Which online/hosted bug tracking tool do you use for your own work and projects? [closed]

I've accumulated a lot of side projects over the years, which I slowly improve on over time. Whenever I return to one, I take some time reading over text files that include design, recent bugs, next ...
3
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4answers
174 views

Recording unstructured suggestions and feedback in an issue tracker?

I'd like to advocate the use of issue-tracking software within an organisation that currently does not use it. But there's one aspect of their situation for which I'm unsure of what to suggest: their ...
0
votes
2answers
164 views

Using commit messages for time tracking

Some products can parse a special syntax in commit messages to extract additional data, such at time tracking information: https://confluence.atlassian.com/display/FISHEYE/Using+smart+commits To me, ...
1
vote
1answer
173 views

Is it good practice to analyse who introduced each bug? [duplicate]

I used to analyse performance of programmers in my team by looking at the issues they have closed. Many of the issues are of course bugs. And here another important performance aspect comes - who ...
18
votes
6answers
2k views

How do you handle bug tracking in a manner friendly to programmers and non-technical staff? [closed]

We're actually using Mantis for our projects. Or should I say "we try to use". The problem with all bug trackers I know is that they're made by programmers, for programmers. So the design is non ...
3
votes
2answers
3k views

Redmine (or Trac) integration with customer issue-tracking system

I'm working in a software development area in my university, and we've noticed we need some system to track errors and bugs, who and when it is dealt with. I've researched some software management/bug ...
2
votes
7answers
479 views

Features that encourage use of project management software [closed]

I'm a student and I work as an undergrad in an IT department. They are very effective programmers, but as far as documenting what they do and tracking what time is spent on specific tasks - not so ...
5
votes
4answers
1k views

Using an issue tracker as a single programmer [closed]

If this is tl;dr, scroll down to "The Question" Why this is not a duplicate: The linked question talks about version control (which I have), a one step build script (which I have) and to "have an ...
2
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3answers
383 views

Handling internal IT issues

In the company I work at, developers also serve as internal tech support. This means we have to do three types of things: Development: writing actual code to implement new features and new products ...
0
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2answers
57 views

Multiple documentation issues in a single bug

It is clearly a bad practice to incorporate several issues in a single bug. It is not convenient, hard to maintain, difficult to keep track of what is done and what is not, etc. But does all this ...
7
votes
2answers
155 views

What is the most effective grammar to use for issue titles? [closed]

When choosing a title for a new issue, there are several grammatical options to choose from. Here are four different options for an example issue I just made up: Descriptive: "Newlines are not ...
4
votes
9answers
2k views

Separate trackers for features and defects? [closed]

At my company we use JIRA for new feature requests and then the QA department logs any bugs/defects in Quality Center. I find Quality Center to be very non-userfriendly as it requires IE because it ...
20
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4answers
3k views

How to close a bug that is no longer relevant

I'm currently on a medium-sized team of web developers. We're using jira for bug tracking. We're working on a product with frequent layout changes. A lot of times bugs are filed about a bug in the ...