I work for a small development company, 20 people total in the entire company, 3 in actual development, and we've adopted CD for our commits to trunk, and it works great, from a code management and ...
On my current project we have two or three engineers who are tagged as Tier 2 or Tier 3 support. We often work directly with customers to gather detailed information about bug and issue reports. ...
Providing support for outdated software is both unexciting and expensive. If people are still using the version which was sold ten years ago, it means that they will find bugs which do not exist in ...
Say, you have a team of 5 developers and your inhouse customers demand a reasonable support availability of say 5 days a week, 9am-6pm. I can imagine the following scenarios: the customers approach ...