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3
votes
1answer
933 views

What the usual or accepted cost of a support contract for custom software? [closed]

For custom built web based software, what is the industry standard or generally accepted cost for support and maintenance of the software? Is it usual to be expressed as a % of the original ...
1
vote
3answers
94 views

What issues do I need to consider when setting up a User Support group for a large enterprise system?

I have been tasked with becoming the Administrator for a large enterprise software system that consists of several shrink wrapped applications and some home grown 'glue' and has a couple of hundered ...
34
votes
7answers
8k views

Becoming a “maintenance developer” [duplicate]

So I've kind of been getting angry about the current position I'm in, and I'd love to get other developers' input on this. I've been at my current place of employment for about 11 months now. When I ...
30
votes
3answers
11k views

Is GCC dying without threads support on Windows? [closed]

I need some opinion. GCC was always a very good compiler, but recently it is losing "appeal". I have just found that on Windows GCC does not have std::thread support, forcing Windows users to use ...
8
votes
6answers
1k views

What is the biggest support a boss can give to his/her developers?

Buying the best hardware, paying the most precious bonus or reward, treating them politely, provide the opportunity for improvement, etc.? We want to improve the productivity of our development team. ...
17
votes
5answers
938 views

How do you support your code post employment end?

What is the process for leaving a company (or even a group/division) in terms of code support? Is it best to handle all questions? Do you give the remaining developers access to yourself as a future ...
8
votes
6answers
270 views

How to proceed when a bug in open source libraries is suspected?

We are using some open source libraries in our projects. Sometimes there are some issues found in some of them (most likely library bugs, but it may also be a wrong usage from our side, especially ...