4
votes
2answers
208 views

How to communicate within a company what is being Continually Deployed

I work for a small development company, 20 people total in the entire company, 3 in actual development, and we've adopted CD for our commits to trunk, and it works great, from a code management and ...
4
votes
2answers
159 views

Managing cross-thread communication on issue/bug reports

On my current project we have two or three engineers who are tagged as Tier 2 or Tier 3 support. We often work directly with customers to gather detailed information about bug and issue reports. ...
3
votes
8answers
496 views

Is it a bad practice to stop providing support for outdated software if updates are free and easy?

Providing support for outdated software is both unexciting and expensive. If people are still using the version which was sold ten years ago, it means that they will find bugs which do not exist in ...
3
votes
4answers
359 views

With a small development team, how do you organize second-level support?

Say, you have a team of 5 developers and your inhouse customers demand a reasonable support availability of say 5 days a week, 9am-6pm. I can imagine the following scenarios: the customers approach ...