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39
votes
17answers
25k views

Should software engineers also act as tech support? [closed]

Should a software engineer also act as technical support? That is, should a company allow their engineers to wear both the software engineer and technical support hats. It seems that it would remove ...
4
votes
2answers
192 views

Keeping tech support on the latest software version

I'm the only software developer maintaining a subset of products at a small company. The main product I'm concerned with here is a web app which is installed on various clients' machines, with a ...
3
votes
5answers
283 views

What is the standard /an acceptable period of time to support a particular version of software?

Let's say version 2.4.x of Software Package X was released 2 years ago, and was sold up until about 6 months ago. Version 3.1.0 is now out (which fixes a lot of the issues with version 2.4.x), and is ...