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What I try to emphasize when doing requirements gathering is that if this is for replacement for an existing system, to not think of how you do things in the existing system but rather what would be the ideal way to accomplish what you need to do. So often users are stuck with the way things are done they can only describe their needs in that manner. The ...


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Users most times know exactly their daily work and which problems they have to solve. What they typically don't know is a) how the software exactly has to look like to support that process. b) how they can explain their process to you. So focus on questions to understand what the user really want (their goals, their working process), and not if a button ...


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Answering your questions in order: The mindset going into this in terms of preparation, is to ask the right questions so that the user knows exactly what they want. This is much more difficult than it seems. I need to emphasize asking the right questions. Be specific, if there is any ambiguity, ask another question. Usually during these meetings one answer ...



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