302 reputation
1312
bio website survivalgearo.com
location San Francisco, CA
age 35
visits member for 3 years, 5 months
seen Feb 13 '13 at 19:58

I've been in software professionally since 2001, mostly in enterprise business apps. Lately, I've been involved in running several e-commerce sites:

I've had varying degrees of success. My e-commerce empire is a work in progress.

I also blog about my experience with Leangains.


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comment Should I include HTML markup in my JSON response?
@JackManey: Also a good point. But the true cost of additional bandwidth isn't all that much after you already eat the cost of the HTTP request. And I can imagine some setups where you know the client machines are so crappy that it would cost you more to generate the DOM real-time using JavaScript. Think: Internal apps with users on ancient machines/browsers.
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asked Is a multi-page web app unsuitable when reliable server pushes are required?
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comment How far should I take email address validation when the cost of bad emails is high?
Thanks for the link. This article is what got me thinking about this question in the first place. What I got from it is that in practice it doesn't make sense to allow the full set of crazy possible email addresses, because it's more likely someone mistyped an email address that doesn't match a much-simplified pattern.
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comment How far should I take email address validation when the cost of bad emails is high?
Yes, 15% all because of bad email addresses. In addition to that, 10% of people aren't home if you don't remind them by email. These are actually manufactured numbers for the sake of the question, but the real problem is very similar.
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comment How far should I take email address validation when the cost of bad emails is high?
We can and do call them before we roll out to the house. The email is just a double-whammy.
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comment How far should I take email address validation when the cost of bad emails is high?
Hah! Taking a hard line like that would be great. Unfortunately I don't really work for the electric & gas company, or any other monopolistic organization that could get away with that. My guess is that you'd be the first person to say, "Did you get my signature when we agreed to that over the phone?"
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awarded  Editor
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revised How far should I take email address validation when the cost of bad emails is high?
Added assumptions
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comment How far should I take email address validation when the cost of bad emails is high?
Validation emails are usually a good solution. However, here the customer is not on the web; she's on the phone. In a call center scenario, where "average handle time" is a big focus, most organizations would be unwilling to have their agent sit idly on the phone while the caller retrieves an email. And that's all assuming that the caller is near her computer.
Aug
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asked How far should I take email address validation when the cost of bad emails is high?