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accepted What does “testing surface” mean in the context of programming?
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asked What does “testing surface” mean in the context of programming?
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answered Is it just me or is this a baffling tech interview question?
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comment What is an effective way to obtain use case information from preoccupied professionals?
I would add that you really need to shadow multiple people who perform the same job in order to know the difference between what is standard practice and what is the personal preference of a particular physician/nurse/pharmacist/technician.