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seen Aug 27 at 11:59

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comment GIT - What gotchas should newcomers to version control be aware of?
+1, I'd add be careful with git reset --hard - it discards the uncommitted/unstashed changes.
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accepted How do you track third party services SSL certificates?
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Mar
5
comment What's the standard practice to prevent users from having unreasonable expectations?
@LokiAstari: I always hear that to counter negative user experience one has to be really impressive (preferably not spending a fortune on that). So once the customer expectations were not met for whatever reason it's somehow time to counter his negative impression and so be impressive.
Mar
5
comment What's the standard practice to prevent users from having unreasonable expectations?
@LokiAstari: Well, publicly documenting a refund worth one peanut doesn't sound impressive.
Mar
5
comment What's the standard practice to prevent users from having unreasonable expectations?
@LokiAstari: Will a 1/20 refund (in any form) really make you happy? I understand that 1/20 sounds reasonable - that's what you haven't got - but will it actually compensate for the fact that you were not served as expected in the first place?
Mar
4
comment What's the standard practice to prevent users from having unreasonable expectations?
@Loki Astari: That would be such a tiny sum it wouldn't make them happy. Suppose you wanted to take a bus and a ticket costs 1USD. Now the bus came one hour late. Will 1USD (or 5USD) refund make you happy?
Mar
1
comment What's the standard practice to prevent users from having unreasonable expectations?
Okay. We don't promise what we can't provide, but customers feel we have promised that. What can be done with this part?
Mar
1
comment What's the standard practice to prevent users from having unreasonable expectations?
@Telastyn: That's all great, but some of them actually demand compensation.
Mar
1
asked What's the standard practice to prevent users from having unreasonable expectations?